Mitchell's Salon & Day Spa

06/15/2008 Posted by RATHERNOTSAY

I love to get my nails done and have for years! I mainly use Sableux Salon and Spa but was sad when my nail tech left, so I tried Mitchells. Well lets just say I will NEVER be back! Two of my friends and I went into the salon in Kenwood for pedicures. One out of the three of us had an overall good experience. My one friend had it the worst, her two big toes were so sore and sinsitive after her pedicure that she had to be careful what shoes to wear. The young girl doing her service was quite and pretty but clueless on what she was doing. My nail tech was experienced and very pleasant but cut my big toe nails too deep on the corners and it hurt! I was asking my tech questions and making conversation about where I used to go for pedicure and I told her Sableux uses Creative product. She said Mitchells buys whatever is on sale and that they dont stick with a certain line of products. I find this strange since they charge such outragous prices! Also the polish selection was awful. They maybe had 20 colors to pick from. The nail techs at Mitchells used a razor on our calluses and I know the gal at Sableux had told me that was against state law! BE CAREFUL!!! I think this is crazy, a company this big should keep a better eye on its employees! Overall I think Mitchells is not that great! I wasn't impressed with the atmosphere, the staff, or the products! I'm not that thrilled with Sableux right now either but at least they use good product and not an illegal razor!!! Ladies dont be fooled by all the fancy commercials........This salon isn't that great!!!

Pros: right on time

Cons: atmosphere, product selection

06/09/2008 Posted by Manybadthingstosay

A spa should be more than a pretty place to visit. It should provide superior quality services at a price consistent with the quality provided. Mitchell's just is NOT all that it claims to be. I have used Mitchell's off and on for 17 years, and just when I think it has improved, they do something that is really poor. Recently before an important event, they rearranged my spa services and assigned me to different technicians without asking or calling to tell me. Not only did I then have to wait 30 minutes after I arrived for the appointments, but also some of the services were very poorly done. My children have had their hair cut there for 6 years, generally with good results. The first bad haircut was given last week. We called to have it fixed -- 1st time I have ever done this -- and we were told that they were too busy to schedule a redo until mid next week. I had to go all the way up the line of management to get the fix done, and even then the original stylist was unavailable. My other child's cut went well enough, except that we were told that the stylist was too booked to style her hair -- at $36, that seemed unreasonable. Mitchell's is pretty on the outside, but really rough behind the scenes. It is a money making machine. The bottom line is how products are suggested by the employees. The services depend GREATLY on who performs them. A rare few are fabulous, some are very good, most are average, and others, like Liz at Kenwood, are terrible. I would have never written this review except that Mitchell's just sent me an e-mail asking me to vote for them as the best spa in Cincinnati. How else could I respond? If they are the best that Cincinnati has to offer, then we are really in bad shape! Respectfully submitted by a disappointed, disillusioned, and overpaying customer.

Pros: pretty decor, convenient locations, lots of services offered

Cons: quality variable -- many mediocre, too expensive for the quality received, management not interested in customer feedback

06/09/2008 Posted by tchoclass

I had been going to Mitchells for a few years, I had my daughters makeup hair and nails done for her 15 (Quince), they did a really great job, but I don't go anymore due to the fact that I have had some good cuts some not so good, and the same with color sometimes it's really good work and sometimes the color doesnt even match the previous color. For the price it should be more consistant. I can go elsewhere and pay the same or lower prices for the same quality service with better quality cut and color.

Pros: atmosphere

Cons: not good quality for the price

06/09/2008 Posted by QueenStephd

You feel like a pampered queen when you go to Mitchell's! It's the best getaway in the city to remove yourself from it all!

06/08/2008 Posted by Reileygirl

I have been a client of Mitchell's Salon and Day Spa Kenwood for 10 years. I moved here from Dallas, and was very concerned about finding a place that would measure up to the quality of the salon I was used to in Dallas. I had nothing to worry about! I leave Mitchell's feeling beautiful and delighted every week. Everyone, from the welcoming staff at the front desk, to my incredible and adorable stylist is superb. You just can't go wrong in choosing Mitchells for hair, nails, and their spa services. If it sounds like I work for Mitchells, I don't, but I wish one of my girls did. I would save a lot of money, for sure.

Pros: Expert services, lovely staff, calming atmosphere

Cons: A bit on the the pricey side

06/08/2008 Posted by AnnSpears

Great customer service, all services provided are done by highly skilled consultants, always with my best interests at heart. They make every effort to accomodate my needs. All of the products they use are of the highest quality, and produce the best results. I especially love the nail and esthiology services.

Pros: Great ambiance, products are wonderful, best are the associates who provide the services.

Cons: Parking is a major problem-sometimes making acess difficult.

06/07/2008 Posted by hoffman84

I used to go to another local salon which is popular, then I decided to try Mitchell's. I'm glad I did. The service and people were excellent! Not only were some services cheaper, I felt very well cared for. I would definitely recommend this salon!

06/07/2008 Posted by LoisUrsillo

I have been a client of Mitchell's in Kenwood for over 20 years. I can't think of going anywhere else. During all this time, they are so good that I have only had two different hairdressers and two different manicurists in all that time.

06/07/2008 Posted by cicnygemini

When I moved to Cincy from Chicago, my wife mentioned wanting a Spa day. Since it was close to Mothers Day, she mentioned getting her a certificate at Mitchell's, and have been doing so for her Birthday, Mother's Day, Valentine's Day, any time for a special occasion. She also goes to get Haircuts, as well as manicures and pedicures as often as she can. She loves the Kenwood location, but has also been to the West Chester location. She mentioned no place is better in Cincy than Mitchell's.

06/07/2008 Posted by NoNameisAvailable

I've had nothing but great service from Mitchells. Their staff is highly trained, and I always get the best color, highlights and cut. I have been a customer for about four years and have found the best girl to do my hair and that is Michelle in the Kenwood salon. I have also had massages and facials all of which have been the great, I love the Hot Rock Massage. I will say the prices are a bit high, but in my opinion you get what you pay for.

Pros: highly trained staff

Cons: is a bit pricy