Jack Herb Florist

09/12/2007 Posted by s2r2

This is my first online review. I selected Jack Herb based in part on the recommendations of this site, and I was sadly disappointed. Flowers were ordered and flowers were sent, but the flowers which arrived at my friend's funeral service did not even remotely resemble the flowers I had selected and ordered based on a photograph on the florist's website. I selected a beautiful and sophisticated upright arrangement in whites, creams, pinks, and roses. The arrangement that arrived was an "anything" fan shaped arrangement, with bright yellows, oranges, purples, and blues, among other things. While the flowers were fresh, and I'm sure, lovely in their own right, the arrangement was so different from what I had ordered that I kept looking around trying to find the flowers I had sent, thinking there must have been some mix-up with the cards. When I contacted the florist the next morning, I was informed several of the flowers in the arrangement I had ordered were not available, and a substitute arrangement had been sent that was similar in size, color, and feel. They missed the mark on this by such a wide margin, I can only imagine they thought any arrangment of any sort of flowers would do. I was also informed that since I had ordered my flowers after regular business hours, no floral designer was available to tell me the correct flowers were unavailable, or to discuss substitutions with me. When I asked why I was not called the next day when the designer saw there would be a need for a substitution, I was told they were considering adopting such a practice. I was offered sincere apologies and a minor discount, which I accepted, but it doesn't make up for the fact the special arrangement I selected as a farewell tribute to a very dear friend was not there. The arrangement which was substituted did not even come close to expressing the thoughts and sentiments I was trying to convey with flowers at such a difficult time, which only added to my grief.

Pros: Loved the website.

Cons: Apparently the website is misleading.

09/07/2007 Posted by marybrown01

Jack Herb Florist did a wonderful job on filling my order. It was a very difficult time and their customer service was so helpful. The flowers were more beautiful than I could have imagined. Everyone was asking where I ordered. I will order all my flowers from this date on with them. My family is also now jack herb customers thanks to their help at a very hard time in our lifes. Please note that since that time I have ordered other items and have only had great reviews and compliments from my friends and family getting them. My nephew was sent a junk food basket for exams at school and he has not stopped thanking me for the gift. Thanks again Jack herb for your wonderful idea to make him happy.

Pros: world wide service, great customer service, beautiful product, more than just flowers

Cons: none

08/27/2003 Posted by schuck

Recently I heard from a friend about their great selection and service, so when I needed to send flowers I tried them out. They did such a great job and it was exactly what I was looking for. I will never use a different florist again.

Pros: great service, on time, helpful staff

08/27/2003 Posted by linz

I am a very satisfied customer. Every time I have order they have exceeded my expectations. I have even used Jack Herb Florist to send my flowers to friends and family around the United States and the world and I have had nothing but complements!

Pros: worldwide service, good quality, experienced

08/18/2003 Posted by dougstuver

Any time we need to send flowers in the cincinnati area we use Jack Herb Florist. They are awesome baby!!!!

Pros: service, quality, price

08/18/2003 Posted by heromans

They really took care of me with my being a first time customer. Their attention to detail and quality of service far exceded my expectations. I am happy to know that there is a floirst in Cincy that is there to take care of all my orders for my extended family, David Heroman

Pros: Quality, Reasonable, great selection

Cons: only in Cincy