Bridal & Formal
Cincinnati, OH 45215-3102
Phone: (513) 821-6622
Ratings & Reviews Summary for Bridal & Formal
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User Reviews for Bridal & Formal
04/17/2008 Posted by distraught
I was excited to go to Bridal and Formal as they have the largest supply of bridal gowns in the area. However, they mis-ordered my bridal gown that I ordered 8 months early. They put in the wrong length when they ordered and ordered me the longest length possible instead of the shortest. However, it came in with over 5 months to spare, so I wasn't too worried. They said they would send it back and put a rush on the new one. I have called multiple times as they suggested that I do to check in on the status. I have been told the same exact answer every time. "It will be in beginning to mid-May." Well I get married less than one month after that and it is unacceptable, especially noting the fact I purposefuly ordered 8 months in advance on THEIR advice. I have asked what they are going to do as far as compensation for this error and they have sidestepped the question every time, suggesting that I keep contact with my seamstress and figure out a timeline that will work within theirs. They also continue to tell me that they are making calls to the company and they'll see what they can do about rushing it. However, I'm not 100% sure that they haven't made just one call and keep saying that they are calling. It is annoying because I really liked working with the people who helped get my gown, and bridal stores are always ready to point the blame at you when you put in the wrong orders/measurements (i.e. signing your life away that if you put down the wrong info, you will be financially responsible), but when they made the mistake, I feel as if I am getting brushed off and the "everyone makes mistakes" attitude. This is not not the kind of customer service I expect for something that is costing me two months rent to purchase.
Pros: Selection, Parking
Cons: Customer Service
06/08/2006 Posted by 516
Excellent selection. This is a shop where you can find great, great deals and the staff will work with you on the price. However due to the large number of choices I felt overwhelmed at times. And on the weekends it can be so busy that one on one service is harder to achieve than if you go on the weekday.
