Mitchell's Salon & Day Spa

12/02/05

inept stylists

by artsed at Citysearch

tried four stylists in the last eight months. the first pulled my hair. the second incessantly talked about himself for three hours straight and overbleached my hair. the third was sweet but botched my hair color twice.

• Pros: great waxing, good aestheticians
• Cons: inexperienced stylist

06/13/08

Love the place!

by javagirl321 at Citysearch

I always get the best service at Mitchell's Salon and Day Spa. From the kind and warm greeting that I receive from the receptionist, to the phenomenal service that I receive from my stylist, I always feel welcome at Mitchell's. I have been to alot of salons. The others just do not compare.

• Pros: Great Service... Beautiful Salon... Attentive and Caring Staff... Excellent Value...

06/09/08

Friendly atmosphere & good service

by tgdawson3 at Citysearch

I have been going to Mitchell's for manicures, pedicures, and massages for a number of years. Usually the service is wonderful--I like that the receptionist and staff remember me and my name. I have had the best luck with how long polish wears on my nails from Mitchell's manicures and pedicures. I like that they offer me something to drink and/or read every time I go in for a service. I like their call center for booking appointments--they always work with me to try to find something that fits my schedule and have my contact information saved in their system.

• Pros: service, beverages, remember me
• Cons: costly, sometimes noisy

06/09/08

Great Customer Service, Manager on top of Things

by VONNIEDAVIS at Citysearch

I really enjoy my trips to Mitchell's. Services I have used, pericures,nail, facials, message, and just recently hair.I find I get the best treatments here and I'm always treated so well. One time I had a problem with people at the receptionous desk. I e-mail the manager at this store, and received a call back within minutes. She explained that they were having problems and was working on this. They must have gotten it solved, because last two trips have been great at check in desk.I truly believe that they care about customer service, and stride to be number one.

• Pros: Good location, Friendly Hours, Good Service
• Cons: Parking

05/02/08

OK Facial

by bex529 at Citysearch

Went in for an acne management facail. I told this to the facialist and she said they customize all facials for the skin type. Anyways was charged 100 dollars instead of 70, I guess that is was customization meant. Plus they had me buy thir products, after convincing me I was doing everything wrong with my skin, and their product has made my skin worse.

03/31/08

Phenomenal Service, Great Staff!

by lillygrass23 at Citysearch

I just had the most amazing visit at the Tri-County Mitchell's! My husband purchased a gift certificate for me for a Relaxation Package. Everyone at the salon was so nice and made me feel so comfortable! I left the salon that day feeling so relaxed and rejuvenated! Tell your husband to send you to Mitchell's!

• Pros: Great Service, Friendly Staff, Beautiful Atmosphere

02/26/08

bad brow waxing

by aml828 at Citysearch

I went in for an eyebrow wax this morning and was very disappointed. I have thick eyebrows and love them. I specifically asked the technician to just clean up the strays, don't try to change the shape or give me a big arch. When she finished, she handed me the mirror and I thought I was going to cry on the spot. I had these tiny little stripes for eyebrows. I told her I was upset and they really weren't me. She apologized and didn't charge me for the service. That's fine and was nice of her, but it didn't make my eyebrows grow back. I went home and realized I just how upset I was. I couldn't look in the mirror without crying. I went straight back to the salon, told them how unhappy I was, and asked for them to show me with cosmetics how I was supposed to fill them in to look decent while I waiting for my poor brows to grow back. I had the same woman help me. I could tell she was a little upset but she did help me and ended up giving me the make-up brush and make-up that I would need. The funny thing was, when she looked at the picture of myself that I brought back to the salon to show them what I used to look like, she said, "Oh, you really did mean you like them natural." Yeah, if you would've listened in the first place, this wouldn't have happened.

12/30/07

Very Disappointing

by jlb0215 at Citysearch

My boyfriend booked a massage appointment for me as part of a special holiday date. When he made the reservation, he was told he could personalize a card for me to receive when I arrived at the appointment and pre-pay for the service (both of which he did).

The massage itself was ok (average at best). Ambience was lacking - I never really relaxed because I could hear noise outside the room and there was no scent in the room or the oil. The therapists' transitions were a bit awkward and she spent too much time massaging my scalp and neck. It was supposed to be a full body massage and it felt more like an elaborate back rub.

The worst part of my experience occurred as I was checking out. I stopped by the front desk to confirm everything was taken care of and the young woman working told me she had no record of my boyfriend's payment or any gift certificate purchase. Her tone was very rude and condescending; she didn't even bother to make a phone call to their call center to look further into the reservation. I had to call my boyfriend from my cell phone and he had to give her his credit card information over the phone to pay for my service. I also never received the card he left for me. Unacceptable. I will not go back.

• Pros: multiple locations, variety of services available
• Cons: unacceptable customer service, rude staff members

10/17/07

Best Salon in Town!

by 774motherof2 at Citysearch

I have been getting my haircuts regularly at Mitchell's for quite some time now. I absolutely love the atmosphere and friendly staff. I would recommend this salon to everyone!

• Pros: Friendly, highly skilled staff
• Cons: None

05/10/07

Mitchells will not stand behind their work-horrible experience-3 times in a row

by seaweed1963 at Citysearch

tried 3 of the Mitchell's salon. Not one stylist could give me a "normal" light brown color. It was very brassy and each new stylist just tried to cover it up. My hair is dry and a mess now. I'm in my forties, middle class, not very hard to please, but this is insane. I have shorter hair, my sister has longer hair. We both received horrible cuts and brassy hair from the colorist. The manager was very unpleasant and did would not refund the money or fix the hair. I'm looking to find a good colorist in the cincinnati. Does anyone know of anyone? IDo not use Mithell's because they do not stand behind their work at all.

• Pros: great locations-they have a great atmosphere
• Cons: It's all a joke

Editorial Review

by Contributor at Citysearch

Five-location salon and day spa keeps things intimate despite its size, with personalized hair care and attentive body work.