Mitchell's Salon & Day Spa
Cincinnati, OH 45208-1321
Phone: (513) 793-0900
03/03/2008 Posted by nicthomky
If it was possible for me to give a half star for my Mitchell's experience, I would. This is a good example of a salon that looks great but does not provide the service that matches the atmosphere. I had an appointment for a relaxer touch-up with a "master stylist." All that I needed was to have relaxer applied to my roots. The stylist, who had NEVER seen me or my hair, was convinced that I needed a full relaxer (something that should never be done if the hair has already been processed). I explained to her that the combination of new hair and my early morning gym visit explained why some parts of my hair were wavier than others. She attempted to bully me by bringing another stylist into the discussion. I told her 3 times that all I wanted was a touch-up. She said "yeah, yeah, I heard you." and she turned me around and started. I was confused about why it was taking her so long, and then she stopped and walked off. When I turned around again, I saw to my horror that she had applied the chemicals to all of my hair. She finished, and then came the 2nd scam. The bill was higher than anything posted on their literature for what I had asked for. I left no tip and quickly followed up with management. In addition to overprocessing my hair, the stylist, who is a convicted felon, had added over $80 in false charge to my bill for services that she did not perform. My hair started coming out in clumps within a week of my visit, and I've lost over half of my hair. They defended this woman and her shoddy work. Their education director tried to pretend that my hair loss was "normal" for a relaxer and that I just needed a "haircut" (which ironically was one of the services that I was falsely charged for. Had that stylist not been such an incompetent hack, she'd have gotten away with the false haircut charge. My hair did look freshly cut b/c my regular stylist had given me an awesome cut that held up until she fried my hair and it started falling out.
Pros: The salons are well decorated and appear high end
Cons: It's all a sham. Staff is poorly educated and results are disastrous. My hair is unsalvageable.
Write a review and share your thoughts with others
