Mitchell's Salon & Day Spa
Cincinnati, OH 45208-1321
Phone: (513) 793-0900
12/30/2007 Posted by jlb0215
My boyfriend booked a massage appointment for me as part of a special holiday date. When he made the reservation, he was told he could personalize a card for me to receive when I arrived at the appointment and pre-pay for the service (both of which he did). The massage itself was ok (average at best). Ambience was lacking - I never really relaxed because I could hear noise outside the room and there was no scent in the room or the oil. The therapists' transitions were a bit awkward and she spent too much time massaging my scalp and neck. It was supposed to be a full body massage and it felt more like an elaborate back rub. The worst part of my experience occurred as I was checking out. I stopped by the front desk to confirm everything was taken care of and the young woman working told me she had no record of my boyfriend's payment or any gift certificate purchase. Her tone was very rude and condescending; she didn't even bother to make a phone call to their call center to look further into the reservation. I had to call my boyfriend from my cell phone and he had to give her his credit card information over the phone to pay for my service. I also never received the card he left for me. Unacceptable. I will not go back.
Pros: multiple locations, variety of services available
Cons: unacceptable customer service, rude staff members
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