Mitchell's Salon & Day Spa

05/02/2008 Posted by bex529

Went in for an acne management facail. I told this to the facialist and she said they customize all facials for the skin type. Anyways was charged 100 dollars instead of 70, I guess that is was customization meant. Plus they had me buy thir products, after convincing me I was doing everything wrong with my skin, and their product has made my skin worse.

03/31/2008 Posted by lillygrass23

I just had the most amazing visit at the Tri-County Mitchell's! My husband purchased a gift certificate for me for a Relaxation Package. Everyone at the salon was so nice and made me feel so comfortable! I left the salon that day feeling so relaxed and rejuvenated! Tell your husband to send you to Mitchell's!

Pros: Great Service, Friendly Staff, Beautiful Atmosphere

03/03/2008 Posted by nicthomky

If it was possible for me to give a half star for my Mitchell's experience, I would. This is a good example of a salon that looks great but does not provide the service that matches the atmosphere. I had an appointment for a relaxer touch-up with a "master stylist." All that I needed was to have relaxer applied to my roots. The stylist, who had NEVER seen me or my hair, was convinced that I needed a full relaxer (something that should never be done if the hair has already been processed). I explained to her that the combination of new hair and my early morning gym visit explained why some parts of my hair were wavier than others. She attempted to bully me by bringing another stylist into the discussion. I told her 3 times that all I wanted was a touch-up. She said "yeah, yeah, I heard you." and she turned me around and started. I was confused about why it was taking her so long, and then she stopped and walked off. When I turned around again, I saw to my horror that she had applied the chemicals to all of my hair. She finished, and then came the 2nd scam. The bill was higher than anything posted on their literature for what I had asked for. I left no tip and quickly followed up with management. In addition to overprocessing my hair, the stylist, who is a convicted felon, had added over $80 in false charge to my bill for services that she did not perform. My hair started coming out in clumps within a week of my visit, and I've lost over half of my hair. They defended this woman and her shoddy work. Their education director tried to pretend that my hair loss was "normal" for a relaxer and that I just needed a "haircut" (which ironically was one of the services that I was falsely charged for. Had that stylist not been such an incompetent hack, she'd have gotten away with the false haircut charge. My hair did look freshly cut b/c my regular stylist had given me an awesome cut that held up until she fried my hair and it started falling out.

Pros: The salons are well decorated and appear high end

Cons: It's all a sham. Staff is poorly educated and results are disastrous. My hair is unsalvageable.

02/26/2008 Posted by aml828

I went in for an eyebrow wax this morning and was very disappointed. I have thick eyebrows and love them. I specifically asked the technician to just clean up the strays, don't try to change the shape or give me a big arch. When she finished, she handed me the mirror and I thought I was going to cry on the spot. I had these tiny little stripes for eyebrows. I told her I was upset and they really weren't me. She apologized and didn't charge me for the service. That's fine and was nice of her, but it didn't make my eyebrows grow back. I went home and realized I just how upset I was. I couldn't look in the mirror without crying. I went straight back to the salon, told them how unhappy I was, and asked for them to show me with cosmetics how I was supposed to fill them in to look decent while I waiting for my poor brows to grow back. I had the same woman help me. I could tell she was a little upset but she did help me and ended up giving me the make-up brush and make-up that I would need. The funny thing was, when she looked at the picture of myself that I brought back to the salon to show them what I used to look like, she said, "Oh, you really did mean you like them natural." Yeah, if you would've listened in the first place, this wouldn't have happened.

12/30/2007 Posted by jlb0215

My boyfriend booked a massage appointment for me as part of a special holiday date. When he made the reservation, he was told he could personalize a card for me to receive when I arrived at the appointment and pre-pay for the service (both of which he did). The massage itself was ok (average at best). Ambience was lacking - I never really relaxed because I could hear noise outside the room and there was no scent in the room or the oil. The therapists' transitions were a bit awkward and she spent too much time massaging my scalp and neck. It was supposed to be a full body massage and it felt more like an elaborate back rub. The worst part of my experience occurred as I was checking out. I stopped by the front desk to confirm everything was taken care of and the young woman working told me she had no record of my boyfriend's payment or any gift certificate purchase. Her tone was very rude and condescending; she didn't even bother to make a phone call to their call center to look further into the reservation. I had to call my boyfriend from my cell phone and he had to give her his credit card information over the phone to pay for my service. I also never received the card he left for me. Unacceptable. I will not go back.

Pros: multiple locations, variety of services available

Cons: unacceptable customer service, rude staff members

10/17/2007 Posted by 774motherof2

I have been getting my haircuts regularly at Mitchell's for quite some time now. I absolutely love the atmosphere and friendly staff. I would recommend this salon to everyone!

Pros: Friendly, highly skilled staff

Cons: None

05/10/2007 Posted by seaweed1963

tried 3 of the Mitchell's salon. Not one stylist could give me a "normal" light brown color. It was very brassy and each new stylist just tried to cover it up. My hair is dry and a mess now. I'm in my forties, middle class, not very hard to please, but this is insane. I have shorter hair, my sister has longer hair. We both received horrible cuts and brassy hair from the colorist. The manager was very unpleasant and did would not refund the money or fix the hair. I'm looking to find a good colorist in the cincinnati. Does anyone know of anyone? IDo not use Mithell's because they do not stand behind their work at all.

Pros: great locations-they have a great atmosphere

Cons: It's all a joke

05/24/2006 Posted by cboshell

I recently moved to Cincinnati and took a chance before my wedding for cut and color. What a mistake! The hair stylist was less than professional and overbooked as I was pushed into a back room to wait while she worked with two other customers. She put my hair in foil highlights in less than 20 minutes (I have long, thick hair) and rushed me out the door before it was even dry. I paid way too much money to walk out with less than impressive highlights, cut, and frizzy hair that was left to air dry. Management was couldn't have been less helpful when I voiced my concerns. I felt like I was in the "fast food chain" of hair salons.

Pros: atmosphere

03/30/2006 Posted by dansbetterhalf

I finally found a salon I can return to time and again safely! I moved to Cincinnati 4 years ago and tried several different salons. Finally I found Mitchell's. I've tried two stylists and they were both excellent. It's pricey, but worth it.

01/14/2006 Posted by mbkdeuce

Every time I visit Mitchell's it is a pleasant and rewarding experience. The people are exceptional and very professional. I am consistently pleased with the results of their services. I couldn't ask for more from my salon!!

Pros: Great Environment, Client Focused, Professional Staff