Karisma Klothing

02/17/2008 Posted by mujcb8

The owner thinks way too much of himself. He needs to stop thinking about himself and think about his business. He's a low, low person. I had a black friend that worked there and the first thing he said to her was "Oh. I don't like black people, so We'll see how this goes." and reffered to her as a slave.

12/19/2007 Posted by suzanneq

I have been a premium denim wearer for many years and have never found sales people who are more knowledgeable than the sales staff at Karisma. I have been in Karisma twice in the past week and have been very impressed with the level of service. It appears that Karisma has new staff and they all extremely helpful and pleasant. I have recommended Karisma to many of my friends. Regarding the woman who wanted to return denim after owning it for nine months...please...no store would take back any item after that long. I think that customer might not understand the concept of boutique shopping...she should only shop at Wal-Mart.

12/15/2007 Posted by lfrim

I had such a bad experience with the owner too...what ever his name is. Very rude, arrogant, and sleazy. There are so many places to buy clothing and jeans around Cincinnati, I'll never go back to Karisma again.

12/10/2007 Posted by lawsonlc

I beg to differ with previous reviews written about Karisma Klothing. As an avid designer jean owner (meaning I own atleast 10 pair), I think that Karisma offers great customer service and knowledge about their products, not to mention the best selection in the region. The owner, Jim (NOT JOHN), has always been extremely helpful and kind during my many shopping experiences. Perhaps the owner or the sales clerks do not appreciate the attitude and unreasonable demands that many people present them with on a daily basis. I believe that Karisma backs the quality of its merchandise and should NOT have to return or replace products that have extreme wear and that were bought more than a month prior. Wear and tear is normal in denim no matter how much you pay, and if you only own one or two pairs you should expect to replace them more often because you will wear the same pairs more often. Customers should take responsibility for their clothes and not demand replacements almost one year later when the merchandise is extremely worn. I as a customer respect the owner's policy and would not give him grief because he won't give me exactly what I ask for. It is common policy for most high-end stores to require a receipt and that tags be attached and that the merchandise be unworn for a return. If you are looking to buy denim where you can return them anytime, in any condition, and with attitude then you should probably shop at Wal-Mart or Old Navy and you should never call yourself someone who wears designer denim. Many people seem to think that as soon as they buy their first pair of designer jeans that they automatically are a connoisseur of designer denim and that they are allowed to be arrogant, well you stand corrected.

Pros: great customer service, great selection

Cons: none

12/06/2007 Posted by medboyil

I couldn't agree more with the previous poster. Rude service, just out to make a buck...or a LOT of bucks. Don't buy here! Try Saks, Macys, Niemans, Bloomingdales, etc. instead.

Pros: none

Cons: rude service, pricey clothes

12/03/2007 Posted by landerson2

In the past couple of years, I've made the jump from 'regular' denim to 'designer' denim. I have two carefully-selected pairs of designer jeans, one of which I purchased from Karisma. Nine months after I spent $175 on this pair of jeans, they ripped straight across the back of the leg during normal wear. I took them back to the store and was told by a worker that the owner does not exchange jeans or offer any sort of assistance to customers in the event that the merchandise is defective. I left my number and asked to have the owner call me the next day. The following day, I received a rude message from the owner (John), telling me that they do not do returns or exchanges and offering me no assistance as far as returning the jeans to the manufacturer. I spoke with a friend who has done business with this man in the past, and she told me he is difficult to work with on these matters. Especially for jeans, I would HIGHLY recommend trying Saks or Denim instead of Karisma.

Cons: Store clerks and store owner are rude and unhelpful.

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