Independence Cleaners
Independence, KY 41051
Phone: (859) 356-9888
Ratings & Reviews Summary for Independence Cleaners
What Users are Saying:
- Easy parking
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User Reviews for Independence Cleaners
07/01/2008 Posted by donotgothere
Independence Cleaners destroys clothes and will not take responsibility. They are rude and do not do a good job.
Pros: None
Cons: Terrible Customer service
02/17/2008 Posted by susiehomemaker
I picked up my clothes from them and being naive to their style of business, I simply took my clothes home and hung them up until I was to wear them at a later date. Once I did put them on and tried to zip them I realized the zipper mechanism had been ripped off. I called and was assured that a manager would be getting back to me. There was no call. I called back, the manager completely disregarded what I was explaining but told me to bring my pants in. When I brought them in, at a time when the manager said he would be in, a little girl proceeded to tell me they would be doing nothing other ten recommending a seamstress. I will never do business here again and assume they will be destroying themselves through their own incompetence.
Pros: the location is convenient but not worth it.
Cons: terrible customer relations.
07/19/2007 Posted by themickeymcd
Very rude people who do not do a quality service. I will drive a half hour now to receive the serice they provide 2 minutes from
Pros: close to home
Cons: not worth it
06/23/2006 Posted by chicdiva125
And I'm the second one to say it just on this site. I picked up clothes that had not been cleaned. When I returned them, I was issued an apology and they took them back, no questions asked. Until I picked them up again, and one of them had still not been cleaned. And I had a hole in the elbow of one of my sweaters which had NOT been there before. Upon calling, I was given a rude attitude, but an assurance that a manger would call. Well, that was two weeks ago...still nothing. I would NOT take my clothes back to these people, based not only on the disregard for the clothing, but the INCREDIBLE rudeness of the staff.
Cons: Poor customer service, and they don't CARE that they have wronged you.
04/06/2006 Posted by kybuckeye
I had a shirt ripped by the drycleaner. I had picked the shirt up the night before and the next day, I was going to wear it to work and discovered a big rip in the back of the shirt. I was given the managers name by the clerk who apologized for the problem. I called the manager and she bluntly told me that they did not rip my shirt. In other words, I took a ripped shirt to the drycleaners to have it cleaned and pressed. I told her that she just lost a customer. She said "fine" and hung up.
