Beluga
Cincinnati, OH 45208
Phone: (513) 533-4444
04/27/2008 Posted by hy1
I took my friend from NYC to Belgua last night for dinner and agreed it was the WORST meal we had in ages! She raved about all of the other restaurants and bars in town we visited this week when she was here on business, but was DISGUSTED by the experience at Beluga. Until last night at Beluga, I never had a meal in my entire life where absolutely everything was bad. The previous evening we enjoyed a flawless dining experience at a different sushi place in town (that had way better prices) and we wished we would have returned there instead of mixing it up. It took over an hour before we received a morsel of food. We ordered appetizers that arrived last, the entrees arrived first and I still can’t figure out why it took over an hour for us to get our soup. I had to get out of my seat on two occasions to get our serves attention, and each time she told me she would be right out with the item and did not follow through. We did not have forks to eat our crab cakes and salads and we asked for forks when we ordered, and then again when the food arrived, only for me to have to go in and get our own flatware!! In my estimation, our server was either high or a simple airhead. My friend’s sushi roll was made incorrectly twice. All of our rolls were far more costly and appeared sloppy compared to the place from the night before. When I asked to speak to the manager who was less than apologetic, I asked to have our bill adjusted to AT LEAST remove the charge for the incorrect roll after waiting over and hour for a nightmare dining experience at a slow time early in the evening, she simply said, “I’ll take care of it” then returned with only 20% reduced from the bill and the incorrect $14 was STILL on the bill. When I asked to speak to her again to have the roll removed she said she was not going to and wold only take that small percentage off the bill. Not a friendly atmosphere.
Pros: location near other more enjoyable places
Cons: poor service, lack of hospitality, more costly than better places
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