I followed my stylist here from another
salon. She had been cutting my hair for a year and had done a great job. I wanted to change the color, so of course I contacted her.
Let's just say, the color (on my COMPLETELY virgin hair) did not go so well. I am a brunette and wanted to go red. The dye took to my roots and not the ends. Even there at the salon, my stylist noticed that something had went wrong. She had to bleach my hair out and then apply the semi-permanent color. After four hours in the chair, a bit of trauma and devastation, I decided to call it quits. I wasn't sure if I was just being emotional or was overtired, so I wanted to give the color a chance. She did not charge me for the color.
Needless to say, I woke up the next day and was still devastated. I looked like Ronald McDonald and had "hot roots" (where the dye was splotchy at my roots). I called the salon and asked to speak to a manager. I had thought about attempting to remedy the situation at home, but at this point my hair had been so abused by a plethora of chemicals, I was afraid. I was so mortified, I could not even go out in public, and certainly was not interested in returning to work where my 25 employees would have to attempt to take me seriously.
The salon manager called a stylist back in to work to fix it. By fix, we're talking about neutralizing the dye job, but by no means is it my original color nor is it the color I wanted when we set out on this adventure. It's not even a pretty color.
Then... they tried to charge me for the correction. I had every intention of tipping the other stylist who performed the correction, but I was not going to pay for a dye job that was so far off from what I wanted AND cost me 6 hours out of my schedule, causing me to miss a class I paid for.
The salon manager/owner had the nerve to tell me that it didn't look that bad before the correction and accused me of lying about the last time I dyed my hair.. Even the stylist performing my correction understood why I was upset. Further, I will not pay for a service that is so far off base from what I wanted to begin with. I offered them the opportunity to fix it, but the owner wanted to argue with me and tell me I should pay.
I was appalled and will make sure everyone knows that if ANYTHING goes wrong during your visit at Noggins in Anderson, they will not do anything to rectify the situation. Now, I have to take time out of my schedule next week and find a colorist who specializes in corrective color and waste more time, just to get me back to a livable color.
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