08/26/07

Worst customer service ever!

by newspaperwriter

I was in a friend's wedding recently and had a dress disaster. There was nothing I could do but frantically search for another dress the day of the wedding -- Note: I live four hours away from the wedding location.

I drove to three different malls in the area and stopped at David's Bridal in Florence, Ky., to find a black t-length dress, any kind of dress that fit. I was willing to pay any amount of money.

When I walked in, no one welcomed me or asked if I needed help. I just figured they were busy. I continued to look through their bridesmaid dress collection and still, no one helped me. I found a dress and took it to the front counter. There was a party up there checking out and shortly left the store. The associate at the counter didn't even make eye contact with me and walked right past me!!

So, I found a dressing room and tried the dress on. It didn't fit quite right and so I stood next to another associate who was helping someone at the time ... hoping to get a "I'll be with you in just a moment."

Nothing! She breezed right by me as if I didn't exist.

I will never go to David's Bridal again. I have never been in a store where the people working made me feel so little and invisible. It was and awful experience and I will never go back.

• Pros: lots of mirrors
• Cons: dirty dresses, shoes, awful customer service, expensive