Blue Chip Electronics Svc

Doesn't Recommend

MJKold Spring

Joined 3 years ago

Pathetic. I wish I could give them 0 stars. At first I was thrilled to find out that Pioneer had an authorized service center in the Cincinnati area. But Blue Chip sat on my receiver for over a week before even opening the box to determine that I needed an HDMI board they then sat on the replacement part for a couple weeks...which is fine... IF THEY WOULD HAVE REPAIRED MY RECEIVER. But they f@$$ed something up and now my receiver won't display any video through HDMI output. I'm dealing with Pioneer directly now and wish I didn't waste the past month on Blue Chip incompetence. If you have time to spare and don't mind if you have to take your stuff back time and time again before it gets fixed Blue Chip is for you.

P.S. all 1 star reviews and two(2) 5 star reviews, hmmm. I wonder where the 5 star reviews came from?

P.P.S. Every now and then I check to see if this shop is still in business. Again, I'm dissapointed to find that it still is. Interesting post from Chris D. Nearly identical problems to mine, but his were solved in a timely fashion. Not only that, he had time to note the price of TVs for sale in their lobby. But wait there's more, he's priced compared them for all of us. That doesn't sound suspicious at all ;)

Cathy K.

Joined 5 months ago

We bought a flat screen tv 2 years ago from Blue Chip Electronics in Mt.Carmel, from Bob Goldbach The service couldn't of been better, nor the price.He was so polite and helpful to us. We have not had one ounce of trouble with the set, We told others who also went over and purchased from there. We live out of state, but are coming back in the spring to purchase another one from there. I have nothing but good things to say about them. It's a wonderful family owned business. Sorry to you who have a bad experience but I think you should give them another chance. We for sure give them 10 stars. :)

Recommends

Chris D.

Joined 1 year ago

My service was good. I even bought a TV there!. I had a different experience there then these posts so I thought I should share. I purchased a new Pioneer receiver and after only a month I started having issues with the HDMI ports. Then they went out totally after a few days. I took my receiver to Blue Chip and while sitting in the lobby checking it in one of the techs that was at the counter asked me a couple questions and after answering them told me exactly what it was and told me the fix. He said that Pioneer had some updated parts including a new HDMI board and larger capacitors which will fix the problem. It was a Friday and he told me that it would be on the bench on Monday. At that point once they confirmed it was the HDMI board/capacitor they would order the part which would take about a week to get in. At that point they would get it on the bench either that day or the next and would call me when it was finished. Everything went exactly as he told me it would. Problem is solved.

On a side note while I was there I noticed they had several flat screens in the lobby for sale. It turns out they are buying open box TV's from a wholesaler and selling them at big discounts. I bought a Panasonic 60" 3D Plasma from them for $840.00. It retails at Best Buy for over $1,600.00. I got it mounted in the living room and couldn't be happier with it. Came with 90 day warranty from them plus the balance of the original warranty. All TV's are returns to the store so they are less than 30 days old.

Doesn't Recommend

usandthem5150

Joined 3 years ago

Worthless!. I wouldn't deal with this business except for the fact we HAD to due to warranty issues.

Don't waste your time or energy with this company. It will only bring you heartache! Doesn't deserve even 1 star.

Recommends

udumuckers

Joined 4 years ago

blue chip. IF ANYONE WAS SMART HERE THEY WOULD RESEARCH THIS. HOW SERVICE WORKS FROM FACTORY SERVICE WARRANTY. FIRST, ALL PARTS COME FROM THE FACTORY. SO ANY DELAY IN RECIEVING THE PARTS IS SOLE RESPONSIBILITY OF THE MANUF. SECOND, ALL REPAIRS HAVE TO BE APPROVED FOR THE FACTORY, WHICH IS A LONG LONG PROCESS. IVE DONE SOME RESEARCH ON THIS COMPANY BLUE CHIP AND FOUND THEY SERVICE 22,000 PIECES OF PRODUCT A YEAR. THATS 22,000 CUSTOMERS A YEARS. THEY HAVE A 98% CUSTOMER SAT RATING FROM ALL FACTORYS. SO IF ALL THEY HAVE IS 16 UPSET PEOPLE THEY ARE DOING PRETTY GOOD.

Doesn't Recommend

GB2004

Joined 4 years ago

service may not be good based on communication. called them the other day and the person who answered the phone did not seem friendly. Good thing I read the reviews before I made an appointment

Doesn't Recommend

Suzy5200

Joined 4 years ago

Blue Chip Electronics TERRIBLE Service. I have read many of the comments/complaints and agree with all except the guy who gave them a good review.

Blue Chip Electronics is the WORST I have ever had to deal with. The phone person DOES act like you are bothering her when you call. She gave us bad information that ended up costing us more money and time.

I, too, would give them no star if I could.

AVOID THEM AT ALL COSTS !!

Doesn't Recommend

cinciguy

Joined 5 years ago

Horrible Horrible Horrible... 0 stars if I could.. I had purchased my LCD Flat Screen TV from Circuit City and had it aprox. 4-6 months before having to place my service call. A technician from Blue Chip Electronics came to service the TV in my home. When he arrived the TV started working perfectly fine and I have not had a problem since. This took place in May of 08? it is now 10/24/08 and I am writing this review due to receiving harassing phone calls and a statement from Blue Chip, even though my TV is under full warranty, requesting that I pay for the service. The technician failed to obtain the serial number for my TV preventing them from billing the maker for service (what service? nothing was done) and now they are trying to force me to pay for the charges since I will not do their job for them and get the serial number my self. My TV is mounted on the wall and ABSOLUTELY impossible for one person to take it down and get there serial number. What a crock of a company this is... as one person already stated you are better off doing it yourself.

Doesn't Recommend

kygirl2

Joined 6 years ago

Worst sevice in America. I sent my Pioneer disc changer to Blue Chip Electronics for repair (under warranty) because I only had the changer for 1 month before it messed up. I called Pioneer and they told me they would pay for repair and return shipping. After calling Blue Chip Electronics and describing the problem I asked about how long it should take to get my cd changer looked and and sent back. They told me it would be about 2 weeks if Pioneer was prompt (and they always were) with parts if any parts were needed. I sent my disc changer to Blue Chip via UPS ($18.10) in mid November, well before the Thanksgiving holiday. I was told in early December (10th or 11th) that my cd changer was simply off track or something to that effect , it was simple to repair, no parts needed and it would be maild out the next day. A week later I called to get a tracking number and was told that Pioneer would not pay for shipping. I gave the lady a charge card number to use for shipping as I was just tired of waiting (she told me they would fed ex it to me at a $20.00 charge to my card). Yesterday (12-27-07) I called to get a tracking number because I was worried that the changer was lost. I was told that the changer was finished but not sent out yet because Pioneer had not approved the payment for shipping but after getting confirmation I would be called back. I told the lady that I had given her a charge card number to pay for shipping and was assured that it would be shipped 12-28-07. It is now December 28, 2007. I called again to see if the unit had been shipped., I was told that the unit was finished but not shipped yet because Pioneer had not approved payment for shipping. After gonig through this whole mess one more time I was again assured that the unit would be shipped to me on Monday, 12-31-2007. I'd give odds that they are closed Monday for New Years Eve.

Doesn't Recommend

new2dohiovalley

Joined 6 years ago

worst customer service I have ever experienced in my life (pt. 2). he was rude at hello, I tried to put him up to date with the situation on my microwave and he said that someone was going to come out here and buff it, and that my grill was already ready, so when I asked if the new one came in he said that I wasn't getting a new one, my old one was fixed, and I said, "I thought I was getting a new one, the lady said she need my old one so she could get the exact same one" he replied, "no she never said that I was right here when she was talking to you and she never said that" so from there you get the idea of the kind of call we had, he basically said that everything that I was saying could not be true and that how would I proove that they broke the grill and that they scratched the door that I could have been the one to cause those damages. I even cried because I could not tell this man what I really felt like telling him, and at first he insisted that he would be the judge of the outcome, that my satisfaction was no good because the microwave was over a year old, that I had to be "leniant" and take the results. I thought that by calling the extended warranty number I was getting Lowe's, not true that's another company, and aparantly they don't care either, in nice words and nice tones they basically said what ever the shop said was going to be done was the way to go. So I was getting the short end of the stick from everywhere so upset that not even the extended warranty would really protect me, I called the Lowe's store where I purchased my microwave told them the story, gave them a copy of the other reviews on this site and said to them, this is who is representing you, and after a tec tried to buff the door and did not work, and after seeing that the way they fixed the grill was by putting some melted poly something plastic on there that could be seen from the outside, I called them back and the manager said that I will no longer have to deal with theese people and they gave me a new microwave exactly like the one I had.