Time Warner Cable
Cincinnati, OH 45242
Phone: (513) 489-2337
User Reviews for Time Warner Cable
07/17/2008 Posted by MJ333
I have been back in Cincy for 9 months now and have had horrible intermittent service from them. With RoadRunner mostly but now the cable's off too. Hold times for customer service are ridiculous, and when you do get to talk to someone, wouldn't you know they're gonna have a foreign accent... What happened to all the Americans? They outsource their jobs to Costa Rica apparently and I just talked to a lady with a russian accent because I have nothing but black screens on my TV! They can't send anyone out today but they'll give me an "all-day" appointment for tomorrow! So, I'm supposed to wait around my house all day because of technical issues are on THEIR end? I don't think so! Some people have a life Time Warner. I will be switching my service ASAP!
05/17/2007 Posted by mightymdt
I've only had it a month, and I'm already contemplating going without television service in my apt, and getting rid of my landline. I have the triple play package with cable, internet service, and digital phone, and the only thing that's worked consistently has been the internet service. I can't ever get through to customer service without waiting 40 mins, and the website doesn't provide helpful information for subscribers, especially when it comes to troubleshooting problems and viewing billing statements. Seriously--if you can't get DIRECTV service, consider going without TV. Just get an iPod and download TV shows and movies from the internet. As far as phone service goes, if you really, truly need a landline, consider Cincinnati Bell. Time Warner is a hassle, and it's not worth it.
Pros: I spoke to one customer service agent who was nice.
Cons: Service is sporadic; website isn't helpful; phoning customer service will take up your lunch hour, and then some (and you will need to call customer service--trust me)
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