05/29/08

You'll have to wait, but the food is great!

by dschissler

Far and away my favorite breakfast joint, period. I used to like First Watch, but recently their food has been, I don't know, bland. The OPH has the most delicous breakfast food around. Their Banana Crepes are out of sight. I've never had a bad meal at the OPH, so I'm a little confused seeing a few have. If you have never been here, do yourself a favor and go.

• Pros: The food, quick for the # of people there
• Cons: The wait is a little longer than other places

07/08/07

No longer our favorite

by sailingjunkie

We have been regular customers since 1997, and in the last six months, we have noticed a change in the once exceptional customer service.

A case in point; I try to limit my intake of carbs. Although it's a "pancake" restaraunt, all of the food is great (the best bacon in town). When I asked the server if I could substitute sliced tomatoes for the pancakes, she stated, very coldly, as if annoyed by the request, that they would not, and she would have to charge me for them. So, I ordered the tomatoes and the pancakes, then, just left the pancakes. When we received the bill, there was an additional charge of $1.50 for three, very thin slices of tomato. (For the record, I deducted the $1.50 from her tip)

Clearly it makes no sense, and certainly goes a long way on promoting poor customer relations. So, to the "powers that be" at this location, you are likely losing a regular customer (a local resident)...and one that not only shares experiences like this with neighbors, friends and colleagues, but also has an email list consisting of over 1000 people. Remember, today's success does NOT guarantee that you won't fail tomorrow, and most importantly, word of mouth can make or break ANY business.

In closing, my rating is for the service and lack of proactive thinking on the part of management.

Now, for all of you...for a fabulous breakfast at a place where you won't be charged for substitutions, a warm and friendly environment and customer service, beyond reproach, try the National Exemplar in Mariemont or the First Watch, just up the road in Kenwood.

• Pros: Great food
• Cons: Decling customer service

06/09/07

Are you kidding me?

by cincymitch

I tried this place for the second time and was hugely disappointed yet again. The first time I tried it was more than 10 years ago because I always saw a line there so I figured it must be great. It was a long wait for my friends and I for average food. We were so disappointed we never went back. After reading the reviews on here I thought I'd give it a second try....wish I had not. Again, much ado about nothing. While I was there the table next to me were discussing how disappointed they were too. I understand the food takes a while to prepare, but for the lenght of time it took you'd think it would taste good. Our server never spoke to us except to ask what we wanted, the rest of the time she frowned and treated us as if we were a bother.There are much better places in this city for breakfast, thank goodness. Thumbs down!

• Pros: Cant think of one
• Cons: Too many to list