Original Pancake House

11/29/09

Worst Dining Experience EVER.

by Chuck B at Citysearch

To begin with half of our order was mistakenly brought out to another table. Our server, who happened to be the only positive about our experience, informed us of the mishap and assured us that our order would be out soon. Over a half hour later the other half of our order was brought out (which had been ready the whole time and was therefore cold) and we were told the rest would be out shortly but still took about 10 more minutes. By the time we finally got everything we were extremely disappointed with the quality and taste of the food. Our server told us she would talk to the manager and see what they would do about it. The only thing they did was comp the cheapest food item on our bill (which was actually the only item we enjoyed - the pumpkin pancakes) and we still had to pay for the other two entrees which we didn't even eat. Not once did the manager come out and talk with us or ask how everything was. I have worked in the restaurant business for many years and frankly if this is how this establishment operates, I can't possibly see how they are still in business.

We will never again dine at this restaurant. Don't waste your time or money.

• Pros: Nothing. Can I rate negative stars?
• Cons: Customer Service, Food Quality, Wait...

05/29/08

You'll have to wait, but the food is great!

by dschissler at Citysearch

Far and away my favorite breakfast joint, period. I used to like First Watch, but recently their food has been, I don't know, bland. The OPH has the most delicous breakfast food around. Their Banana Crepes are out of sight. I've never had a bad meal at the OPH, so I'm a little confused seeing a few have. If you have never been here, do yourself a favor and go.

• Pros: The food, quick for the # of people there
• Cons: The wait is a little longer than other places

07/08/07

No longer our favorite

by sailingjunkie at Citysearch

We have been regular customers since 1997, and in the last six months, we have noticed a change in the once exceptional customer service.

A case in point; I try to limit my intake of carbs. Although it's a "pancake" restaraunt, all of the food is great (the best bacon in town). When I asked the server if I could substitute sliced tomatoes for the pancakes, she stated, very coldly, as if annoyed by the request, that they would not, and she would have to charge me for them. So, I ordered the tomatoes and the pancakes, then, just left the pancakes. When we received the bill, there was an additional charge of $1.50 for three, very thin slices of tomato. (For the record, I deducted the $1.50 from her tip)

Clearly it makes no sense, and certainly goes a long way on promoting poor customer relations. So, to the "powers that be" at this location, you are likely losing a regular customer (a local resident)...and one that not only shares experiences like this with neighbors, friends and colleagues, but also has an email list consisting of over 1000 people. Remember, today's success does NOT guarantee that you won't fail tomorrow, and most importantly, word of mouth can make or break ANY business.

In closing, my rating is for the service and lack of proactive thinking on the part of management.

Now, for all of you...for a fabulous breakfast at a place where you won't be charged for substitutions, a warm and friendly environment and customer service, beyond reproach, try the National Exemplar in Mariemont or the First Watch, just up the road in Kenwood.

• Pros: Great food
• Cons: Decling customer service