10/24/09

Pissed in Erlanger

by sixman

The customer service is horrible. I called the night before 'trash day' to have a mattress picked up. Trash day comes and my mattress is still laying there. I called 2 more times the same day and the operator (Theresa) said they will send out a truck to pick it up. Now, nothing. Mattress is still sitting there. A represenative from CSI should really read some of the reviews, all negative. As a business owner myself, I would be very concerned at the negative feedback I was getting from my costumers. Unfortunately, I'm sure nothing will come of this. Way to go Erlanger for screwing it's citizens over by switching over our trash collection contract to CSI.

• Pros: none
• Cons: everything

10/19/09

There is no business reason for this company to survive.

by CincyBear

I am the last one on my street to continue the service with CSI because I don't like monopoly, but I am very disappointed with this company. If there is another choice, I will switch today.

The price for CSI is even more expensive than the Rumpke which has slightly better service. That is the first ridiculous thing. Second, the service is not reliable. I had more than twice in the past year that they missed my trash. Third, the customer service line gears only to payment, yeah, what kind of "I like your money but not doing service" attitude is this? Fourth, there is no recycling service. I have to take my recycling items to local station. What age does this company live in? No recycling? Anybody knows of another waste service company in greater Cincinnati area, please let me know.

• Pros: Nothing to recommend.
• Cons: Everything goes wrong with this company.

09/23/09

Worst Customer Service

by Furious Customer

Possibly the worst customer service experience I have ever had, has been with CSI. Because I live in Covington and CSI contracts with the city, I was basically told I had no right to complain because I got my refuse collection for free – as though I do not pay city Taxes! The handling of the waste cans is unsanitary and they destroy the cans on a regular basis. I have forwarded my complaints to the city of Covington and the Kenton-County-Health-Department.

• Pros: Nothing
• Cons: Arrogant