Csi Waste Svc

11/20/09

Can't get much lazier than this

by Covington41011 at Citysearch

I called early morning before the pick up of two doors to see if there was anything “special” that I needed to do for the trash folks to take them. The rude operator advised me that there was no procedure and they will probably be sending another truck to come by later. I asked if there was a way to verify this. She says that there is not because her dispatcher does not come in until 830. I asked her to take down my address and inform the dispatcher at that time and that I would call back then. I gave her my address, though I got the feeling she wasn’t writing anything down as she said “ah ha” before I even said my street name. Regular trash came and left the doors (understandable). So I go to work and call back at 830. The customer service rep (Sheila) says that the procedure is to cross tape the glass on the doors. Now I’m at work, can’t cross tape them. I asked if I could stop back there at lunch and maybe the truck could come at that time. The customer service rep says that her dispatcher says no and they can pick them up next Friday and if there is another large pick up, they will charge.

This is a group of the laziest people/workers around. I lived in the city of Cincinnati for 23 years and they would take anything. Why? Because you pay for it. What happened to a little hard work? This company should be replaced with a hardworking organization that will earn their money. They break garbage cans, through them in the front of the neighbors’ house, leave have the trash can full, and if they drop something….well don’t expect them to pick it up. Where’s Bavarian?

• Pros: Didn't have to wait too long to get someone on the line.
• Cons: Everything else

10/24/09

Pissed in Erlanger

by sixman at Citysearch

The customer service is horrible. I called the night before 'trash day' to have a mattress picked up. Trash day comes and my mattress is still laying there. I called 2 more times the same day and the operator (Theresa) said they will send out a truck to pick it up. Now, nothing. Mattress is still sitting there. A represenative from CSI should really read some of the reviews, all negative. As a business owner myself, I would be very concerned at the negative feedback I was getting from my costumers. Unfortunately, I'm sure nothing will come of this. Way to go Erlanger for screwing it's citizens over by switching over our trash collection contract to CSI.

• Pros: none
• Cons: everything

10/19/09

There is no business reason for this company to survive.

by CincyBear at Citysearch

I am the last one on my street to continue the service with CSI because I don't like monopoly, but I am very disappointed with this company. If there is another choice, I will switch today.

The price for CSI is even more expensive than the Rumpke which has slightly better service. That is the first ridiculous thing. Second, the service is not reliable. I had more than twice in the past year that they missed my trash. Third, the customer service line gears only to payment, yeah, what kind of "I like your money but not doing service" attitude is this? Fourth, there is no recycling service. I have to take my recycling items to local station. What age does this company live in? No recycling? Anybody knows of another waste service company in greater Cincinnati area, please let me know.

• Pros: Nothing to recommend.
• Cons: Everything goes wrong with this company.