Mitchell's Salon & Day Spa

06/15/2008 Posted by RATHERNOTSAY

I love to get my nails done and have for years! I mainly use Sableux Salon and Spa but was sad when my nail tech left, so I tried Mitchells. Well lets just say I will NEVER be back! Two of my friends and I went into the salon in Kenwood for pedicures. One out of the three of us had an overall good experience. My one friend had it the worst, her two big toes were so sore and sinsitive after her pedicure that she had to be careful what shoes to wear. The young girl doing her service was quite and pretty but clueless on what she was doing. My nail tech was experienced and very pleasant but cut my big toe nails too deep on the corners and it hurt! I was asking my tech questions and making conversation about where I used to go for pedicure and I told her Sableux uses Creative product. She said Mitchells buys whatever is on sale and that they dont stick with a certain line of products. I find this strange since they charge such outragous prices! Also the polish selection was awful. They maybe had 20 colors to pick from. The nail techs at Mitchells used a razor on our calluses and I know the gal at Sableux had told me that was against state law! BE CAREFUL!!! I think this is crazy, a company this big should keep a better eye on its employees! Overall I think Mitchells is not that great! I wasn't impressed with the atmosphere, the staff, or the products! I'm not that thrilled with Sableux right now either but at least they use good product and not an illegal razor!!! Ladies dont be fooled by all the fancy commercials........This salon isn't that great!!!

Pros: right on time

Cons: atmosphere, product selection

06/09/2008 Posted by Manybadthingstosay

A spa should be more than a pretty place to visit. It should provide superior quality services at a price consistent with the quality provided. Mitchell's just is NOT all that it claims to be. I have used Mitchell's off and on for 17 years, and just when I think it has improved, they do something that is really poor. Recently before an important event, they rearranged my spa services and assigned me to different technicians without asking or calling to tell me. Not only did I then have to wait 30 minutes after I arrived for the appointments, but also some of the services were very poorly done. My children have had their hair cut there for 6 years, generally with good results. The first bad haircut was given last week. We called to have it fixed -- 1st time I have ever done this -- and we were told that they were too busy to schedule a redo until mid next week. I had to go all the way up the line of management to get the fix done, and even then the original stylist was unavailable. My other child's cut went well enough, except that we were told that the stylist was too booked to style her hair -- at $36, that seemed unreasonable. Mitchell's is pretty on the outside, but really rough behind the scenes. It is a money making machine. The bottom line is how products are suggested by the employees. The services depend GREATLY on who performs them. A rare few are fabulous, some are very good, most are average, and others, like Liz at Kenwood, are terrible. I would have never written this review except that Mitchell's just sent me an e-mail asking me to vote for them as the best spa in Cincinnati. How else could I respond? If they are the best that Cincinnati has to offer, then we are really in bad shape! Respectfully submitted by a disappointed, disillusioned, and overpaying customer.

Pros: pretty decor, convenient locations, lots of services offered

Cons: quality variable -- many mediocre, too expensive for the quality received, management not interested in customer feedback