Identity Hair Salons & Spas

Bob Z.

Joined 4 months ago

I gave a Groupon to my wife for Christmas. She scheduled an appointment and received a confirmation email. When she showed up for her appointment, she was told that she was not in the reservation book and they could not help her. She showed them the confirmation email and they told her she was out of luck because they were booked and could only do a manicure for her instead of a 2.5 hour spa package. She would have to reschedule to use the Groupon, she was told. The mani was done at no charge, but by the time she left the salon, the polish was coming off. She drove to a competitor and had a mani/pedi done properly. Besides not being able to use her Groupon, she was treated rudely with a do-not-care attitude. At one point, an employee even laughed at her. My wife will never set foot in that salon again. It seems to be a well-known fact about this place after asking around.

Recommends

Abigail C.

Joined 8 months ago

I had great service. I was a few minutes late and they were very accommodating. I went for laser hair removal-not much results from the first visit but I was told this was to be expected. Looking forward to my next visit.

Recommends

Tiffany B.

Joined 9 months ago

The medical spa staff are very friendly and they have a wide variety of services. They have really good customer service and their new location offers a relaxing environment.

Doesn't Recommend

amy j.

Joined 1 year ago

The greeting by the employee behind the counter was less than enthusiastic. The best thing about this spa was the massage I got from Michael. He was professional and concerned about doing a good job. The rest of the visit went downhill from there. My 30 minute manicure lasted 10 minutes. I do a better job at home. She actually missed a second coat on one of my toes because she was in such a hurry. This salon is not well managed. I was not asked how my visit was or thanked when I left. I will not be back. There are too many other salons to choose from.

Doesn't Recommend

S B C M

Joined 2 years ago

Will never go there again. says walk ins welcome! Only walk ins are not welcome! Drove an hour just to get there, as I walked in there was NO LINE workers walking around doing nothing at all! They told me they had no one to just cut my hair my friend was with me and they asked if I wanted to set up an appointment for the next day I turned and told my friend I thought walk ins were welcome another person who I wasn't even talking to gave me an attitude saying it's first come first serve! I'm not stupid I'm know first come first serve but for workers to be walking around and no customers in there at all and be told they had no one to cut my hair plus be given an attitude was unprofessional! I drove an hour just to get there! They stay open until 9pm I got there before 7:30pm! Very UNPROFESSIONAL!

Doesn't Recommend

muchadu

Joined 3 years ago

Bad customer service at Spa!!!. Their customer service is aweful! You can pay upward of $400. for some of their over priced skin treatments, and you had better hope you don't have any problems because I double dare you to get a return phone call from them!! Their receptionist is aweful - rarely answers the phone and NEVER returns phone calls!

Doesn't Recommend

Dinger1

Joined 3 years ago

Terrible customer service. I book a massage with a new girl. I did not know that she uses her arms vs. her hands. It was a rough massage. I was looking forward to taking a hot shower afterwards only to find there was no shampoo, soap and what I thought was conditioner was lotion. After talking to the people out front all they did was complain about management. I had to ask for some hair detangler which they had to get from someone. Then I waited in the spa area to pay for a while. WHen I went out front they said I had to pay out there. Terrible customer service and bad managment. You would think they would have the basics!

Doesn't Recommend

evaZ

Joined 3 years ago

awful GREEN hair!. started going to Identity in December 2009 wanting to try being a blonde from my naturally darker brown hair. Everything went great and I was a regular customer until July 2010 when I wanted to start transitioning back to my natural color (and a 45 minute wait for my scheduled appointment). Low lights were put in and it appear that my stylist, Amanda M., used an ash color after having previously used bleach on my hair. The result? Slightly green hair. It wasn't too bad with the low lights and the highlights.

Then, I went back September 2010 and wanted to get as close to my natural color as possible. Well, she just went with straight brown instead of using a red color first. The result? Really green highlights bleeding through the next day. She had me wait over a week since she was out of town to put a toner on it, which seemed to help for about a week. When the green started showing through again, I was told I would have to pay to have it corrected this time.

Really?? You make my hair green, after I pay hundreds of dollars for it, and then you have the audacity to tell me I need to pay to have it fixed from YOUR mistake? I have yet to hear back from an email I sent the company giving them an opportunity to remedy the situation before I file a complaint with the BBB.

Recommends

Lizzy M

Joined 3 years ago

Awesome!. This salon is great! I have gotten my hair done there for the past year now and every time I get so many compliments! They aren't even that expensive haircuts start out at only $20! You can not beat that price with the kind of service they offer! I have recommended this salon to all of my friends and family ... and they are just as pleased!

Recommends

Identity Hair Salon and Spa

Joined 4 years ago

Great Place to relax. Great place to relax, talented stylists, Great Medical doctor