Horrible experience at Kenwood. In a nutshell - had appt for skin spa treatment. Arrived at 1:30. Receptionist seemed confused that I had an appointment. Took me back to wait. Never greeted by receptionist in skin spa area. 1:40, the woman who I'm guessing was doing my appointment stormed in and starting a yelling fight with the front desk lady about how my appointment was making her late. She stormed past me, never acknowledged me. I asked the front desk lady if I should make another appointment. Without looking at me, she mumbled no. I got up and left. I told the receptionist out front what happened. Not sure if anyone told the manager. I left. I will never go back. A screaming fight is not something you should experience at a SPA!
I just moved here, I owned my own business and started off on adventure to find a new stylist and spa. I of course demanded excellence as most do and Cincinnati is a big city. I was recommended to 3 major salons here, I read the reviews and I was willing to try all my recommendations, as I have.
I will say for cutting edge talent and quality of service @ identity all my needs were met. Coming from a large city myself I realize competition is a factor but from the reviews posted below... I could not find one that was valid. I was treated to the Signature Collection and added a Highlight and Cut and I could not be more pleased and satisfied. The staff was accomodating and I did not feel pushed, snobbed, or hurried in my 6 + hours during my visit. New Management? New Staff?
I was impressed! So much so, I posted here.
Color and Cut. I talked in depth with my stylist Ryan. He understood what I wanted so I thought. I spent too much time there. However, when I got home I realized the flat iron he used to straighten my hair caused split / dead ends alI up and down my hair. I had asked for someone who could work with long hair and texturing but he seemed to have a hard time with it. Just barely cutting the ends and not texturing or cutting. I had knotted hair on the ends as he left all the layers untouched and barely trim the ends of my hair. One side was an inch longer than the other. The lengths all varied and layers were just random. I went back and he sliced into one side and cut a piece of my lenght by mistake and then left the other side of my hair untouched. After asking him my to balance and blend in my layers, I am not sure why he would not check to see if the new cuts were even with the rest of my hair. He cut into one side and left the other side untouched so now my hair is 1- 1/2 inch inch longer on one side again. With one side cut into more than the other again. Why would he not check this? He also cut a piece of my lenght by mistake. This is the most upsetting of all since I had tipped him nicely and tried to be very cordial. Why would any stylist cut one side of any person's hair and not make sure it was balanced with the other side? I also called back to talk with him and he did not return my call. I am never going to cut my hair again for at least a year. I have uneven hair and lost my long length.
terrible service. I was glad to see I was not alone in my opinion of Identity spa. I had been going there with my sister for a couple of years and I went before Christmas back in 98 and had a terrible hair cut. As soon as I got home my husband said it was uneven in the back and then my mother said the same thing two days later. Christmas was two days later so given the fact that we had family events coming up and my children were home for two weeks, I knew I couldn't get back in to have it "fixed" for at least a week. I called to tell them what had happened and asked if I could make an appt to get it fixed. They said they would "fix" it but I would have to pay for another hair cut because it had been over a week since I had been there and my "some people go that often to get their haircut". I went to Mitchell's to have it fixed (closer) and mentioned to the lady cutting my hair what had happened. When I was finished she told me she did it this time as a no charge and just hoped to see me back - that was 10 years ago - Never again will I go to Identity. Customer service means everything now days - especially when you are putting this kind of money out to "look and FEEL good".
Worst Hair. I have been going to Identity for 3 years, different artists, but my hair was border-line disaster most of the time. Unexperienced staff, bad customer service and expensive.
The Best Hair Salon In Cincinnati. I love Identity! I highly recommend it since I know all of the stylists that work there. I would trust all of them with my hair. We have had the best training from the top colorist from Soho New York, Joe Blackwell and other top proffesionals. All of the people I work with are very welcoming and friendly!
Worst pedicure/manicure ever!!!. I went to Identity for the first time with my best friends wedding party. We had appointments to receive manicures and pedicures the day before the wedding. When we first arrived the girl checking us in was very nice and professional. We had a total of 5 people in our group so it wasn't a huge party. When the mother of the bride gave her name the receptionist said she did not have an appointment. My friend, the bride, knew she had made an appointment for her mother! The manager came out and instead of trying to fix the problem, she argued with the bride!! I have been working in customer service and I could not believe her attitude!! Finally, the found a technician that could "fit her in." Once we got to our chairs and tried to relax it all went down hill from there. My technician barely would speak to me or look at me! Not very personable! She rushed through my pedicure as fast as she could. When I asked her why we were down so soon, she said she was just faster then everyone else. My feet were still rough!! What the hell!! She didn't even file my toenails before she started slapping the paint on!! My the manicure was just as bad. When I complained about my service they took $5 off my bill. Thanks! It still cost me $60 just to stick my feet in a bowl of warm water and have polish slapped on. A 10 year old could do a better job. They told me they would send me coupons in the mail. I told them there was no way I would ever come back even if it were free. I have had many pedicure and manicures in my day and this was the worst. Bad technicians, bad service, bad vibes, bad everything!! Stay away.
RE: Terrible. First I would like to start off by saying that I did not take a "walk-in" haircut on your special day. So, whoever told you that was the reason I was running behind was wrong for telling you that. I had 2 people scheduled before you who had super thick hair and I needed extra time to finish them. I had told them to let you know that I was running behind and apparently there was a communication problem that morning. I did apologize to you for running late and for you not knowing what was going on. I also believe that you left excited and happy with your hair. I did not try to put a damper on your big day nor would I ever want to ruin anyone's experience. Congratulations on your wedding Jane, I hope you have a wonderful life together.
Talk About Pushy! Thumbs down.
I decided to try a new hair removal service-threading. After CitySearch result, I phoned and booked a Friday evening appointment.
OOPS! - I arrived 10 minutes late, expecting to be turned away. The receptionist greeted me pleasantly and assured me that they could still accommodate me. I was seated in the spa area of salon for about 15-20 minutes before "Rani" came out to greet me.
IS ANYONE LISTENING? - After I explained I wanted my uneven hairline to be threaded, "Rani" started to thread my eyebrows. I moved my head away and put my hand up to stop her.
CLOSE THE DEAL! - I was further dismayed after asking a general question about the various skincare products, "Rani" launched into hard-core sales pitch - regardless of not evaluating my skin, skin care regime, current products etc. She just seemed to want to SELL something.
RE-BOOK - "Rani" accompanied me to the checkout desk, not so unusual, but then proceeded to book me for another service with her the following day. There were two other employees standing at the desk. What I wanted to say out loud was, " I wouldn't book another appointment with you if it were free or if someone paid me." What I actually said was, "I'll have to call back to schedule since I don't have my planner book with me", believing I was being polite.
RECAP: As I walked up to the salon front doors, my initial impression was positive: lovely decor, clean, pleasant check-in greeting, but once the technician employee engaged, it was all negative. I wouldn't recommend and am unwilling to re-try.
Terrible. Do not rely on Identity for any beauty treatments. I had been going to this Kenwood location for over 4 years and was getting mediocre service. I felt "safe" to have my wedding hair done there along with some of my bridesmaids. Terrible mistake! Tamara decided to take a "walk-in" five minutes before my appointment the day of my wedding. While the rest of my day was too perfect to be true, Identity tried to put a huge damper on it. I am so glad I had blocked 3 hours for this event that should have only taken one. I didn't get sat until 45 minutes after my scheduled time! This appointment had been planned for over 9 months, and I had been going to the same person for about a year. If they can't get a client's wedding day right, what else should one worry about at selfish Identity?
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