Identity Hair Salon & Spa

07/19/2008 Posted by lux3213

I went to Identity for the first time with my best friends wedding party. We had appointments to receive manicures and pedicures the day before the wedding. When we first arrived the girl checking us in was very nice and professional. We had a total of 5 people in our group so it wasn't a huge party. When the mother of the bride gave her name the receptionist said she did not have an appointment. My friend, the bride, knew she had made an appointment for her mother! The manager came out and instead of trying to fix the problem, she argued with the bride!! I have been working in customer service and I could not believe her attitude!! Finally, the found a technician that could "fit her in." Once we got to our chairs and tried to relax it all went down hill from there. My technician barely would speak to me or look at me! Not very personable! She rushed through my pedicure as fast as she could. When I asked her why we were down so soon, she said she was just faster then everyone else. My feet were still rough!! What the hell!! She didn't even file my toenails before she started slapping the paint on!! My the manicure was just as bad. When I complained about my service they took $5 off my bill. Thanks! It still cost me $60 just to stick my feet in a bowl of warm water and have polish slapped on. A 10 year old could do a better job. They told me they would send me coupons in the mail. I told them there was no way I would ever come back even if it were free. I have had many pedicure and manicures in my day and this was the worst. Bad technicians, bad service, bad vibes, bad everything!! Stay away.

06/09/2008 Posted by cincygirl08

Don't jeapordize your safety!!!! I got a haircut and manicure at Identity. Firstly, when I walked in, the staff was extremely rude and stuck-up. Definitely not a friendly greeting from the start. I had an appt for a haircut with someone of a "high mastery level" but apparently she left so they told me they put me with someone of the same level. Once the girl took me to the back, she told me that she just graduated from cosmetology school and had been at the salon for 3 weeks - def. not the "high mastery level" that takes years to get. The haircut looked like I had cut it myself - uneven and not anything like I asked. And of course, they charged me the higher price as if I were with the higher level stylist. Secondly, when I got my manicure, I thought the girl was on drgs because she was shaking so badly and not making any sense when she talked. When she started to clip my cuticle, she took a huge gouge out of it, and I started to blid everywhere. She couldn't get it to stop and had to get other nail technicians to come over and help. At that point, I was done with her touching my nails. I asked to talk with the manager and showed her what happened. She offered to give me a free manicure next time I came in...oh wow! How generous...NOT! It wound up getting infected and I went to the doctor to see what to do. When I talked with the same Identity manager a few days later as followup, she denied that I was even in the salon and refused to pay for my $15 antibiotic prescription. I then sent letters to the owner trying to get them to pay - they would not return my phone calls nor respond to my letters. I was able to reach the owner (Linda Cooper) once via phone and she told me to send the medical bills to her which I did via certified mail, but she never did send me a check or any reimbursement. Why spend money at a salon where the staff is rude, the quality is bad, and risk your safety? There are too many other great salons in Cint!