Madeira >Women's Clothing > Wendy's Cincinnati Bride
301 W Benson St, Reading, OH | Directions 4521539.223563 -84.444953
Mon - Thurs: 11AM - 8PM
Fri - Sat: 10AM - 5:30PM
Sun: 11AM - 4PM
Neighborhoods: Reading, Madeira
Huge Disappointment – When my mother and I went to find "the dress", we ended up going with the first one I tried on. A staff member there actually found it for us and made me feel very special. We loved THAT experience and the dress was perfect.
Unfortunately, every visit after the fact (and lack of communication since) has been awful. :( The staff members ignore you after you've made your purchase.
I went in to try on my dress for my bridesmaids and had to fight for help. Also, I was told I could have a decent sized swatch to take with me (not the tiny one the initially gave me). This information was false. I drove to the Reading location (as directed) only to find out that they would not supply me with one. They were extremely nasty and this hadn't been the first time, so you'd better believe I'd finally had it and got nasty back. After that, they were qucik to at least HELP ME when going in to try on my dress again. This "helper", mind you, was the same woman who'd found my dress, and who I had seen multiple visits since. She was never the way she had been at our initial appointment again. Their attitude after your purchase quickly changed to "the hell with you". Sad, but true.
Furthermore, I was told my dress would arrive some time ago: No call, no contact - Whatsoever. Thank goodness I still was able to find that beautiful dress with the limited help I received... let's just hope it comes in before our wedding day. :(
Explore other options... this particular time in your life should be stress free and memorable, for all of the right reasons. Judging by my experience, Wendy's Cincinnati Bride won't make that happen.
FINALLY!! PEOPLE WHO KNOW WHAT THEY'RE DOING!! – I've been looking for my bridal gown and attendant dresses for about 3 months now. By the time I got to Wendy's in Kenwood, I was pretty discouraged. I went in with not much hope. I was pleasantly surprised. The sales staff knew exactly the dresses to pull for me to help with all the differant sizes in my party. We found the perfect bridal gown and great bridesmaid dresses.
The gowns came in at about the time the saleslady promised. Alterations went well. They
I even had a bridesmaid turn up pregnant, and they altered her gown to fit her! Thank God!
happy with the experience – I had a wedding to plan in only about 3 months, a I dreaded getting started lookin for a dress. I'm not a size 6 (more like a 16) and thought I would look awful in everything. When I went to Wendy' s in Kenwood, I had an excellent experience. Their sales ladies went out of their way to make me feelbeautiful and Ioved the gown I decided on. They had lots in the price range I wanted to spend (about 7-800).
they also had LOTS of great bridemaid dresses.
Everything came in quick, and the alterations were done quickly and right.
Great Customer Service – I was planning a small family wedding that was 6 weeks away and last minute. At Wendy's Bridal in Florence, I received the best customer service, The most beautiful wedding gown, and just a great experience. I recommend everyone go to the Wendy's Bridal in Florence. The sales rep was very helpful, I had extentuating circumstances that added to my troubles. The gown had a wonderful price tag and they mad me feel at home. Unlike their competitor, Davids Bridal. I received horrible help. The sales associate knew very little and was unable to help me in the areas that I needed help in. The only downfall of Wendy's was that they did not carry shoes. I had to go to Davids Bridal to get them, and that is a longer story and another reason why I would definatly not shop at Davids Bridal! Wendy's is wonderful and everyone should stop there, well at least the one in Florence, KY.
Don't bother making an appointment!!! – Bad weather was in the forecast, snow and ice, but my 4 bridesmaids from Columbus and I drove to Cincinatti to look at dresses. We had an appt. but made it early, we were completely ignored. Ladies that had no appt. and had not bought their gown at Wendy's like myself were getting more service then I was. After the sales associate that was suppose to be helping us realized I was getting frustrated pulling my own dress and pinning my girls in the dress did she offer a dress. The dress she offered didn't even come in the color I had chosen for my wedding. A horrible experience and dread the thought that I have to go back to get my dress. We did have luck finding a beautiful bridesmaid dress at David's Bridal with a wonderful sales associate named Chelsea! Please don't make the same mistake I did! Too many other things to stress about!
Extra stress for brides-to-be – I ordered a bridesmaids dress for a girlfriend's wedding. When I called in my professionally-taken measurements, they told me to get a size larger, then ordered a size smaller. Of course, the dress is too small. Then, when the bride called them, they had the wrong dress written down. Luckily this was caught before the dresses were actually ordered (the style, not that my dress was too small). Since then, they have taken no responsibility other than to take the dress out. In my opinion, they do not believe in customer service. They are the professionals that should know how to order the correct size based on your measurements; that is their job. Also, I was supposed to have my dress back in two weeks. That hasn't happened yet and will still probably need to pay for alterations on my own. I dread calling that place every time I have to deal with them.
Terrible Customer Service and two wrong orders! – Before you arrive at Wendy's Bridal in Kenwood, prepare yourself with some thick skin to deal with a rude staff that literally drips of condescension. I reluctantly purchased one bridesmaid dress from them because my sister fell in love with it. I then proceeded to order another dress a few weeks later from the Florence location, since I wasn't too eager to work with the Kenwood staff again, and it was a more convenient location for my bridesmaid. Well, I arrived to pick the first dress up, and it was cut from the wrong fabric. The staff was rude, (as to be expected at this point) and offered no apologies. They got a replacement dress shipped within two weeks but I was really disappointed in the "customer service" I received through the whole ordeal.
Now for the second dress. This one arrived four weeks before my wedding, and was the wrong "model". Obviously, it's too late in the game to get another one so I'm stuck with the dress that was mis-shipped. I'm really thankful I went elsewhere for my wedding gown!
I urge all brides to consider these two mishaps before ordering from Wendy's Bridal. Had I been a "traditional" bride with five or more bridesmaids, this would have been a fiasco. I've heard similar stories about Wendy's Bridal, and my advice is this: If you have a year or more to plan your wedding, and plenty of time to allow for some (or several) product errors, then go for it. But for those of you looking to wed in under a year - just go somewhere else. Especially with all the bridal stores that Cincinnati has to offer!
Lacks organization, sloppy, confuses orders, would recommend going elsewhere – I had several problems ordering my dresses for my bridesmaids. We first went out there after confirming they had the style of the dress we were looking for and they couldn't find it. Then they kept confusing the style numbers. Then they kept sending receipts to the wrong people, goodness knows where some of the bridesmaids credit card number went. THEN they did not order a maternity version of a dress, even though the file stated it. One of the other bridesmaids then signed a waiver to get a smaller size, and they ended up ordering the size THEY thought and you guessed it, she has to pay to have the whole dress remade.
A HORRIBLE experience, I would look elsewhere.
Wendy's Bridal in Kenwood – My experience with Wendys Bridal was a unpleasant one. I had called a prior week requesting pricing for bridesmaid dresses. The sales rep. who I spoke with over the phone quoted me pricing for 20% off the retailers price. I later went to Wendys the week after to confirm my selection of bridesmaid dresses when told the pricing I was given may be wrong. I later called back to the store, when told by sales rep. Barbara that I was quoted the wrong price, and that the 20% is off the manufacture price not the retail price (there's no savings if it's off the whole sale price) I then called another Bridal store (Bridal and Formal) who worked with me, and quoted the same 20% off promotion ( the retailers price). I later called Wendys requesting to leave a message for the manager to return my call the following day. About 10 minutes later, Barbara called me to restate everything she mentioned prior becoming more repeatative, began speaking over me and said "As I said before" several times when I stated that she need not speak to me in her tone, Barbara hung up. I did receive a letter of apology from the Manager, in which the letter would have been more effective if it were from Barbara. As a result, never settle when there are other promotions and Bridal stores out there and never be insulted as a customer, -----I still got what I wanted elsewhere. Happy Bride to Be!
Almost a one-stop shopping place for the traditional bride. – In Short
If a woman can find it in a bridal magazine, she can probably find it here, one of the largest bridal retailers in Cincinnati. Designers include Alfred Angelo, Mon Cheri and Jasmine. The experienced shop owners offer women more than just gowns; they're also sources of advice on wedding plans and vendors. Outfits for the brides maids and flower girls are available as well.
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