Madeira >Women's Clothing > Wendy's Cincinnati Bride
301 W Benson St, Reading, OH | Directions 4521539.223563 -84.444953
Mon - Thurs: 11AM - 8PM
Fri - Sat: 10AM - 5:30PM
Sun: 11AM - 4PM
Neighborhoods: Reading, Madeira
Heaven forbid if you are larger than a size 6 or 8 at Wendys...you have to guess what you will look like in the dress and they gouge you for needing a bit larger size like a 14 or 16. This is the second bad experience I have had at this store...first trying on dresses for my own wedding now with not being able to try on a brides maids dress for a friends wedding..I was told this is what they send us...well someone needs to tell their buyers..Seriously Wendy's get real...there are real women that are larger than a size 8 in this world quit discriminating.
I bought my dress this past summer from Wendy's Cincinnati Bride and worked with Ann. She has been absolutely wonderful to work with! She was extremely helpful when I was picking out my dress i.e. helping me find styles that are good for my body type. It only took me five dresses until I found the perfect one. Since then, I have been into Wendy's several times for bridesmaids dresses and the staff have been friendly and allowed me to extend my deadline for the bridesmaid dresses. As far as alterations, in my exchange with them they were very friendly and helpful. I have had a great experience so far with Wendy's, as have several of my other friends. I would definitely recommend them (Especially Ann!) to any Cincinnati Bride!
Horrible from start to finish. Horrible customer service, dishonest sales people , RUN!
Alterations department doesn't have a clue as to what customer service is. They are horrible people. Shop anywhere else! If you ordered the wrong dress, you had better believe you are responsible. No one even apologized. What a terrible experience for a beautiful day.
I went with my sister-in-law to Wendy's for an alteration appointment she had scheduled days in advance. Her wedding dress was in, and we were of course very excited to see her try it on! Unfortunately, what should have been a fun, exciting experience turned out to be a complete nightmare thanks to the poor service and unfriendly staff.
Walking into the store (which was not busy) were were not greeted very kindly by the employees. We signed in and then my sister-in-law was handed her dress to try on. She wasn't asked if she needed help, if she had questions, etc-- nothing. Being that she had just dropped thousands of dollars on this dress, you would think that Wendys could have at least given her a bit of attention. We did have an appointment after all.
Once the dress was on, no one seemed available or willing to help with the alterations (which was why we were there in the first place). We had to ask for assistance, and when we finally got it, we were treated as though we were an inconvenience.
Finally we got our tailor. She showed not one ounce of friendliness, and in fact, was completely rude. We weren't asking for VIP treatment, just a simple congrats or a few kind words. After all, it is a bridal shop.
As she was altering the dress, my sister in law explained the bustle she had been sold on when she purchased the dress a few months prior. The tailor told her that that bustle wasn't practical and that she wouldn't do it. Even after trying to explain the bustle in further detail, the tailor continued to argue and tell us that it was not "practical."
At this point my sister-in-law was almost in tears, so her mom went next door to the actual Wendy's store and brought back the manager. Thankfully, the manager was very apologetic, kind and even knew exactly what my sister in law was talking about in terms of the bustling.
Bottom line: Management at Wendys seems to be the only people that have their act together. If you want to be treated with respect when you go try on the dress you'll be wearing for the most important day of your life, don't choose Wendy's-- at least not for alterations.
alterations told me to lose weight.... – I had a fine time picking out a dress but after that it all went downhill. First of all, they didn't call me when the dress came in. I had to call the alterations place twice and never got a call back. Then I had to call the store and get them to get ahold of alterations. When I finally found out that my dress was in the dress was too small and the alterations lady was not very helpful. She acted like it was no big deal, she suggested I try the dress with no bra. It helped a lot but it was still tight, now remeber this is the alterations place and they should want my business because the dress needed altered. I told her that I was still concerned and the dress was still too tight and I couldn't breath. She asked me when the wedding was and I told her it was in 6 months. She proceeded to tell me "well you have pleanty of time before the wedding, you could lose 5lbs and it would fit much better." I was pissed.. first of all, I am the same size I was when I was measured for the dress. Second of all, you want my business don't tell me to lose weight, I am a size 4 and perfectly fine with my body, I shouldnt have to change my body to fit into a dress!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! needless to say... they lost my business... just beware of the alterations.. they are AWEFUL and I don't think too highly of the store for ordering my dress too small.
Poor service and attitude – I went to wendy's for bridesmaids dresses and was disappointed and angered by their rude sales consultant. Young with short blonde hair, she acted helpless and had a rude and unprofessional response for every question I asked. They should not let this person talk to another customer. I will never recommend this store to a bride.
Great Customer Service – I hadn't even planned on going into Wendy's, but they were open before the other bridal shops in the area. We walked in and had no wait with no appointment. The consultants asked us if they could help us find anything and explained to us that we needed to register to try anything on but were free to look around. The store was clean, organized, and peaceful, and had a great atmosphere for looking at and trying on gowns. The gowns are all out of their garment bags and there is plenty of room on the racks to actually see what each gown looks like. After explaining to the consultant what I was looking for, she pulled several gowns that fit my style and price range. The dressing rooms were clean and private. The consultants help you into and out of each dress and there are benches in front of the mirror for your friends to sit and wait. I felt like the consultants really cared about helping me find the right dress. They didn't push me to try on anything I wasn't interested in and were helpful in finding dresses that fit my style. This was the first place that I had tried on any dresses and it was a great experience. After trying on several dresses at another store, I came back to Wendy's to buy my dress, not only for the dress selection, but also because of the personal customer service.
Worst customer service ! – My daughter ordered her bridesmaid dress over the phone...the salesperson kept saying she was a size 8 but my daughter kept correcting her that she was a size 00...dress came and it looks like a 5 year old made (Jordon design) and in a size 8 ...which fits her 160 lb mother. Wendys bridal customer service dept. is No Help. Ladies order your bridesmaids dresses from J Crew...
DON'T WASTE YOUR TIME!!!!!!!!!!!!!!!!!!!!! – On an amazing afternoon I was going to meet my girls to look for dresses! We made our appointment like they suggested and got there early so we could get situated before looking. Someone came over introduced herself then walked away – after that it was like pulling teeth to get someone (ANYONE!) to help us find anything. I should have known this was a bad sign but I went ahead and we ordered dresses from them anyway. My cousin had her CC in her hand waiting to get measured and they said they would not do it that day she would have to come back to get measured. They also quoted all of us the dress would cost $130 but then when they all went back in to get measured the price then jumped to $185 there is no consistency at that place from one person to another. From the moment I got engaged to the day I got married I only had 3 bridesmaids but they wrote on my form that I called in and said I changed it to four. This to me would be no big deal but they didn’t order the dresses till Feb when we originally picked them out in October. I was so excited to get the call that the dresses were in I went right down to pick up my cousins and see my friends who was being shipped to LA the next day. I am so glad I went in because the colors of the dresses were supposed to be bright pink and they came in royal purple…. Then they decided to argue with me that I called in and changed the color when I never called them. Finally after doing something that I swore up and down I would never do I went a little bridezilla on them and they reordered my dress and had it rushed to them. When we got the new ones in both of my in town bridesmaids went to try on their dress and they ordered it a size to SMALL and were going to try and cut the dress and redo everything on it 4 weeks before my wedding. In a fit of panic I went over to Tri County and bought my girls new dresses at David’s bridal. After lots of talk and them calling me literally every name in the book (yes they were cussing at me in the store how professional) they finally refunded 2 of my 3 bridesmaids money and we are STILL waiting on the 3rds money. I would never ever tell anyone to go to Wendy’s Cincinnati Bride avoid all the hassle and drive past!! I got married on 6/18/11 and the new David’s bridal dresses looked amazing and I couldn’t be happier!!
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