Jack Herb Florist
Cincinnati, OH 45231
Phone: (513) 522-2222
Fax: (513) 728-3201
- Cross Street:
- Hastings Avenue
- Best of Citysearch:
- Florist 2007, Florist 2006
- Hours:
- Mon-Fri 9am-6pm, Sat 9am-4pm
Editorial Review for Jack Herb Florist – by Pat Morris
In Short
This full-service FTD florist offers fresh flowers, arrangements, planters, blooming plants and gourmet gift baskets. Floral arrangements come in holiday-theme and regular varieties can be selected online. Jack Herb's online services also include a personal account complete with personalized address book, monthly calendar and free reminder services. Same day delivery in Cincinnati, suburbs and Northern Kentucky is available on orders received before noon; two- and four-hour delivery can be arranged.
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Insider Tips
The ExtrasSame day delivery in Cincinnati, suburbs and Northern Kentucky is available on orders received before noon; two- and four-hour delivery can be arranged.
User Reviews for Jack Herb Florist
09/12/2007 Posted by s2r2
This is my first online review. I selected Jack Herb based in part on the recommendations of this site, and I was sadly disappointed. Flowers were ordered and flowers were sent, but the flowers which arrived at my friend's funeral service did not even remotely resemble the flowers I had selected and ordered based on a photograph on the florist's website. I selected a beautiful and sophisticated upright arrangement in whites, creams, pinks, and roses. The arrangement that arrived was an "anything" fan shaped arrangement, with bright yellows, oranges, purples, and blues, among other things. While the flowers were fresh, and I'm sure, lovely in their own right, the arrangement was so different from what I had ordered that I kept looking around trying to find the flowers I had sent, thinking there must have been some mix-up with the cards. When I contacted the florist the next morning, I was informed several of the flowers in the arrangement I had ordered were not available, and a substitute arrangement had been sent that was similar in size, color, and feel. They missed the mark on this by such a wide margin, I can only imagine they thought any arrangment of any sort of flowers would do. I was also informed that since I had ordered my flowers after regular business hours, no floral designer was available to tell me the correct flowers were unavailable, or to discuss substitutions with me. When I asked why I was not called the next day when the designer saw there would be a need for a substitution, I was told they were considering adopting such a practice. I was offered sincere apologies and a minor discount, which I accepted, but it doesn't make up for the fact the special arrangement I selected as a farewell tribute to a very dear friend was not there. The arrangement which was substituted did not even come close to expressing the thoughts and sentiments I was trying to convey with flowers at such a difficult time, which only added to my grief.
Pros: Loved the website.
Cons: Apparently the website is misleading.
09/07/2007 Posted by marybrown01
Jack Herb Florist did a wonderful job on filling my order. It was a very difficult time and their customer service was so helpful. The flowers were more beautiful than I could have imagined. Everyone was asking where I ordered. I will order all my flowers from this date on with them. My family is also now jack herb customers thanks to their help at a very hard time in our lifes. Please note that since that time I have ordered other items and have only had great reviews and compliments from my friends and family getting them. My nephew was sent a junk food basket for exams at school and he has not stopped thanking me for the gift. Thanks again Jack herb for your wonderful idea to make him happy.
Pros: world wide service, great customer service, beautiful product, more than just flowers
Cons: none
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