4167 Kellogg Ave, Cincinnati, OH | Directions 4522639.103190 -84.434129
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: East End
Good Work – I would absolutely recommend Jerry Ernst Body Shop to everyone. They were ready and willing to help with my insurance claim and bent over backwards to make sure my car was repaired perfectly. Being a car enthusiast, I would absolutely use them again in the future. Thanks guys!
Scammers – whatever you do, do not take your vehicle here.
i would call to follow-up on the "progress" of my car being "fixed," the j*rk that would answer the telephone is the owners son...WOW!!!! NO CUSTOMER SERVICE BY THIS LITTLE GUY. if i were his dad, i wouldn't let him answer the phone. Instead of the son giving me an update, he puts me on hold (for a long time) and some other guy answers. well, this guy will tell me whatever i want to hear. if i asked him how the wings on my boat were doing, he'd tell me they were coming along great and would be ready tomorrow.
as you can see, by being mislead, i keep calling. the rental car is luckily paid for, but i am soon running out of time with that. Being 4 weeks at this point of my car being ready tomorrow.
so, anyway. i can't believe the son even functions in society, i don't even want to talk to "Mr Flash." so now apparently there is a second owner. JESUS CHRIST!!!!! Holy mother of God!!!!! talk about your local imbreed. F*ck... isn't there anybody else i can speak with???????????
okay, now i'm speaking with the dad. the guy that makes it happen, well, at least he has his name on the sign. he doesn't have a clue.
Not the best place – I was referred to this place by another car specialist. Overall these guys did a decent job, but it took them 2 months as oppposed to promissed 1 week. They never called me to update on the status of repairs- I had to do it myself. Some of the work we agreed on wasn't finished, and I had to even fix some minor things myself. They promiss you a lifetime guarentee on their work, and when I called them to see about the problem that I encounter after their repairs, they started talking about writing an estimate on the price... I wouldn't recommend this place. I am sure they are capable of doing good work, but their customer service is bad, and they don't follow through on their promisses.
They treat you like a neighbor! – My car was stolen, and when the police found it, had damage to the passenger window, door panel exterior and steering column. Jerry Ernst Auto Body was recommended by a friend, so not knowing of anyone else to trust I took my car there.
I did not have rental car coverage with my auto policy, and was happy to be loaned a car for the couple of days it would take to repair mine. OK, so it wasn't a Porsche, but it was wheels that got me around.
When I got my car back, everything looked like it should, and my car was ready to roll. The only complaint was (and I know this is hard to get rid of), I still found pieces of glass for a few sweepings. They might want to teach the people that clean the vehicles that those little pieces go everywhere. Otherwise, I was happy with the service and follow up and to get my car back just like it should have been. The extra service was very appreciated.
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