621 Clemmer Ave # 9, Cincinnati, OH | Directions 4521939.128851 -84.526956
Went to Buy a Solexa Thumb Port and Came Home w/ Dream Flute.
I'm a professional player who has been fortunate to have a small but great group of students. Unfortunately, the economy has hit my profession like it has everyone else. I sold my wonderful professional flute a few years ago to pay for badly home repairs. At the time, I purchased a very surprisingly nice pre professional flute from Cincinnati Fluteworks to be able to teach and do occasional gigs with. I've done business with them for years buying flutes for my kids and always came away with some new bit of advise or flute knowledge I hadn't known before. Always a good experience. Last week, I went in to buy 2 Solexa Thumb Ports (they seem to always have low prices on good accessories). I mentioned in conversation what I had been researching in the hope that "some day" I could have another top of the line professional instrument. Pat North answered all my questions, brought up aspects of new flutes I really didn't know anything about - and explained them. She brought out a wonderful group of instruments that played the way that I had described my ultimate flute. Pat had me play them before telling me the models and prices. I really put them through my "tests" and fell in love with one that was soo much better than what I even had "in my ear". It didn't turn out to be the $17000. instrument I had been researching. It was many thousands less. I bought it. I took it home and have been a very happy camper ever since.
The other thing that occurred to me once I got home was Pat had given up 3 hours of her time to help me. I know my trying flutes was unexpected and I know how busy she is, but she never made me feel rushed, or that she had other things to do. I really appreciated that. Many thanks for a wonderful experience.
Exceeded Expectations. I am an adult amateur playing a Prima Sankyo Silver Sonic that I've had since 1985. It had never had an overhaul, and on the advice of my flute teacher and another flutist, I took it to Pat. She was reported to really know the soul of the flute. It took her four weeks, one longer than quoted but with apologies, and she did an absolutely amazing job. I only needed to play one note to realize the amazing transformation. It plays beautifully and looks gorgeous. I could not be more thrilled with the loving work Pat did.
I Love My New Flute & Flute Security Blanket.
I recently bought an older Powell Conservatory model flute, newly refurbished and overhauled from Cincinnati Fluteworks. I opened the case when it arrived and there was a beautiful silk Flute Security Blanket laying on top of it. Not only elegant, but really practical. It will keep the tarnish away from my new flute. I love it. I ordered a couple as Christmas gifts for my students and they were shipped the next day. They were'nt expensive, but look really classy. I even got in on the free shipping. Here I'm going on about the Security Blanket, but I've got to tell you about my flute.
I'm an "older" flutist who has a few students, but I play for fun mostly. I've been window shopping for a flute for years - half heartedly. I just didn't know how to go about looking or deciding on a flute. All the choices and options kind of scared me. From my first phone call Cincinnati Fluteworks knew what questions to ask to help me figure out what kinds of things -like tone, how it feels, - that I really wanted. They didn't try to convince me to like something. I really don't know anything about mechanical things on the flutes and they helped. They sent me flutes to try that all fit what I described, and I just fell in love with one of them.
They emailed when the flutes were shipped, they called to check in with me when I got the flutes, and they called back to see if I had any questions. I'm just not used to people being genuinely interested. It was great service. I've called back with questions and they were just as attentive then as before I bought it.
I'm really happy and I enjoyed working with them.
Flutes I ordered arrived earlier & better than I expected.
The flutes I ordered for my students to try came earlier than we expected. We were comparing them with flutes from other companies that really took a long time to arrive. We had a mini flute convention day. What a great experience for the kids.
Over the many years I've dealt with Cincinnati Fluteworks, I've bought probably over 90 instruments for students. They always arrive in better adjustment, play better, and last longer because of it. Whether it is a repair coming back, or a new flute, it always has been better than I expect. I just want to publicly thank them for being so patient with me and my perfectionism.
Now at least 2 more students will have instruments that play beautifully. They will serve them well for a few years anyway - they are soaring so fast, that I expect they'll be in step up instruments sooner than we know it. Thank you again!
Daughter's teacher said repair made flute "Better than New".
Linda, my daughter, was elated to receive her flute from having it repaired at Cincinnati Fluteworks. It was even finished before they originally said it would be. She was most pleased with the quality of the repair and the appearance of the flute. Linda is in University, so I suggested she take it to her flute professor for him to check it out for her. I phoned him and he pointed out several specific things (that I, the non-flutist-Dad) didnt understand, but made the point that the technique and materials used in the repair he usually sees only on high end Symphony type professional flutes. (Lindas flute is not a professional instrument) He also said that the tone was "awesome" and better than before. Ok, now Im impressed.
The people there I spoke with were polite and professional, and on different occasions did several extra things for my daughter that werent charged and quite beyond - in a good way!- the realm of what Id expect from a repair shop.
Pat North followed up with us a few weeks after delivering the flute and I was glad to give her a good report and a sincere Thank You! Lindas first choice of Grad Schools in flute performance chose her to attend in the Fall. I am confident that her performance is due in part to the great improvement of her flute by Cincinnati Fluteworks repair.
Cincinnati Fluteworks comes to our rescue Again.
Cincinnati Fluteworks has come to my and my students rescue again! The kids had contests this weekend and 2 of them had flutes that really should have had overhauls a year ago. Kids always seem to wait til the last minute! Pat North did a miracle in getting them to play well again – AND one was ready overnight – the other in 2 days. I know she was sick for a while a year or so ago, but her work, scheduling, new flute inventory are really back. Actually I like it better now, because I get to work with her directly when I am – or my kids are looking for a flute or headjoint. She has an unusual combination of experience and knowledge as a pro flutist and technician. I’ve used a lot of techs, but she knows and can do much more than most. She knows how to fit a flute to someone, and why it works for them. I trust her with my pro flute for repairs and for being honest and reasonable with my kids and their parents. That says a lot.
She's always come through for us and I just wanted to write in as a THANK YOU!
Great!. I know some people have had bad experiences, but that was definitely not the case when I got my flute fixed. I had an overhaul done on it in late August: polishing, new pads, corks, cleaning, etc. She did all of this quickly and thoroughly, I only had a loner for about a week before I got mine back. My flute sounds so much better now. My pads aren't leaking anymore so I don't have to use as much air and my footjoint is no longer loose. I'd recommend her to anyone who has some issues with their flute, she's very good at what she does. Her pricing is pretty reasonable too, and she updated me on the status of my flute while it was being repaired and consulted me frequently about the modifications she was making (e.g. what kind of pads, felt or cork, etc.). So from my experience, I'd definitely recommend her and her business =]
Never got flute security blanket. I ordered a flute security blanket about a year ago, and never received it. I called several times and was given the run around. They charged my credit card. I sure am glad I didn't order a flute. This place will take your money, and you get nothing. Do not order or send anything to Cincinnati Fluteworks.
I appreciate your comments and the time you took to do give us a review. Because of a long illness last year, we are fixing and picking up some pieces that fell through. We will be shortly posting a more detailed explanation. However I'd really like to take care of this for you now. Please phone and I'm happy to do what we need to to make you happy. I am glad you wrote or I wouldn't have known we needed to go to bat for you!
My Fluteworks Experiences Have Been Good. I'm sorry that many other reviewers have had such bad experiences with Pat North and Cincinnati Fluteworks. That, however has not been my experience. I've had three experiences with the company over the last seven years, all of which have been good. I rented out an alto flute; I've purchased a Trevor James cantabile 2 step-up flute; and just recently had that flute overhauled. The overhaul was completed expediciously without incident. Between the time I dropped the flute off for repair and my scheduled pick up time, the City experienced a level 3 snow emergency which closed schools for a week and hampered many businesses for several days. Pat was able to stay on schedule despite the adverse conditions. Her knowledge is superb and her work expert.
Fluteworks is sketchy at best.
Be sure to check out the numerous tax liens against Fluteworks' owner/operator Pat North on Hamilton County clerk of courts. She has a certified judgment against her in 2008 for failing to pay wages to an ex-employee. Additionally the corporate charter for Fluteworks lapsed in 2006 due to non-payment of Ohio taxes. This is not a person who is concerned about lawsuits, tax liens, or judgments rendered against her, and if you end up having to pursue her in court, get in line and good luck trying to collect! You won't be the first.
Read the other users' reviews about their "missing" flutes and extensive delays and you'll probably want to think twice about taking your prized instrument here. Take it to a more reliable, established repair shop.
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