09/23/09

Pushy and rude.

by Soi

I would avoid this place at all costs, or at least make it your last stop on your search. You get a lovely impression when you first walk in and they show you around, but that is where it ends.

The store is set up with the most expensive gowns up front, and the affordable ones in the back, around a corner. You choose 5-6 to start with your consultant.

First, we were reprimanded for "hanging our gowns too close to another consultants gowns" on a gown-rack. After trying on several dresses and deciding that we wanted to keep looking, we were told that our consultant could look for us, but if we wanted to look we would have to "get in line behind all the other brides." She then proceeded to bring me several $5,000+ dresses when she knew my budget was well below that.

We were yelled at when my friend pulled out a pen to write down a designer name, and also told that we were not allowed to have our cell phones out. When our consultant left the room, another would hover around us as to "keep an eye on us," and when I was discussing with my friend my thoughts on a particular dress, one of the consultants was obviously eavesdropping and quickly went over to my consultant to tell her what I had said. Our consultant said with every dress I liked that she could get a discount "if I bought it today." She also told me "horror stories" about how her brides would wait until the next morning to buy the dress and it would be gone. These "scare tactics" were used throughout my visit, with every dress I tried on.

Long story short- I went across the street and found a beautiful dress for $400 less at European Bridal and had a wonderful experience.

• Pros: Large selection
• Cons: Pushy and rude customer service.

05/12/09

Terrible Customer Service/Sales Manager

by wonton2

This place puts on a good show, but buyers beware. They may seem to care, but once you give them your money they could care less. It would be a much better idea to go into the store, find the perfect dress, get measured, and then order it through the manufacturer (cheaper AND you don't have an in between company ripping you off). BEWARE...what they WILL NOT tell you when you are buying a dress you are signing a binding contract with them and they will do little to NOTHING about any problems with your order after it has been placed. If they make any mistakes in measurements they will deny it and do not hold themselves responsible, but instead hold you responsible because they can---you signed off on taking the responsibility for any screw ups and are now stuck with a dress that doesn't fit among numerous other ordering problems that they will deny...and you will be stuck thousands deep with no dress you can wear before your wedding.

• Cons: Customer Service/Sales Manager

09/08/08

Good Gowns,BAD SERVICE!!

by tracyj88

This place has a great amount and variety of gowns, however, there service is terrible. I went there so excited to go, tried on many gowns and narrowed it down to 2. I told my attendent that I would have to go home and think about it and then make a decision. The person got upset and walked away and NEVER came back. We waited for about a half an hour and even had her paged and she never came. We left very upset. I can only find the one dress at this specific store, so I may have to go back to try it on to make sure I want to order it and I am absolutely dreading my next visit. So much so that I actually emailed the dress company to see if that specific dress is in any surrounding states, simply so I DO NOT have to go back and deal with there service.

They do have a great selection. But they are simply in it for the sale and they do not care at all about the bride. Very pushy, and VERY commercial. I would recommend going to try on their gowns bc of the wide variety, however, PLEASE do not give them your business. They definately dont deserve the commision.

• Pros: Good Gowns, nice variety
• Cons: TERRIBLE, Horrible customer service. Very pushy, very commercial. DONOT care about the bride.