Reading
>
Shopping
>
Bridal & Formal
Wonderful Experience!. Sorry to hear that other brides had such a bad experience. I love B&F and was happy to recommend them. I went multiple times to look for a gown and each consultant was wonderful. I ended up getting 2 dresses (ceremony and reception) for the cost of 1 dress. They were wonderful about working with my budget. I always worked with the same consultant in the bridesmaids department who was so helpful and loved her. I was there so often (I'm hugely indecisive and a push over) that he expected me to show up. Once I took a break and didn't go for a few months and came back to find that she was gone, I was truly upset. I ended up going elsewhere for their dresses. Wonderful girls though. No complaints!…
Terrible Bridesmaid Service!. When I first went into the store, they appeared to know what they were doing and talking about, but little did I know that would all change in 2 months. I am from out of state so all my bridesmaid would need to have their dresses shipped to them. Well there check card machine was down which is very unprofessional so they wrote all my bridesmaid information down. They not only lost some of her information but charged her the wrong amount! When I figured this out 2 months later when the dressed arrived - not only did they NOT apologize for the inconvenience but they made her pay $7 more dollars for THIER MISTAKE! The bridesmaid department is so incompetent and unprofessional. I would never recommend them to a bride because it causes more of a headache for her!…
Great Selection, Poor Service. I was anxious about going into Bridal & Formal because they have so many dresses that I thought it might be overwhelming. I was right. There were people milling around everywhere and no one greeted me. I had to grab my own clipboard and fill out my information. I was then told to pick out 7 dresses and put them on the rack to try on. The dresses are organized by designer, but they are stuffed in the racks so tightly that you can't even see what they look like. They are also in plastic garment bags which makes it nearly impossible to see how the detail of the dresses. After about 30 minutes, my name was called to try on dresses. I was taken into a large room with five other brides trying on dresses. If you're shy, this isn't the place for you. They were pretty busy, but the bridal consultant who helped me try on my dresses was very helpful. However, I felt like I was being rushed through the dresses, in and out of them so quickly that I had no time to think about whether or not I like them. She pulled several other dresses that she thought I might like, but most of them were not for me. Then, she left and another consultant started helping me. When she went to pull a few more dresses, we were left in the room for at least 15 minutes. She came back with dresses that I was not even interested in. After being left for that long, I was disinterested and ready to leave. I spent probably two hours there and only found one dress that I liked. Most of the sample dresses also looked like they'd been dragged through the mud. If you're on a budget and don't mind being rushed through dresses with five other brides, give this place a try. If you are looking for a more intimate experience with better customer service, look elsewhere.…
WONDERFUL!!. Bridal and Formal is WONDERFUL!! The bridal consultants were very patient and helpful, giving tips on styles, prices, etc. I did not feel pressured into buying a dress, and I was able to take as long as I needed until I found the perfect dress (which I DID!). My consultant, Amy, was AMAZING! There was a GREAT selection of dresses (all price ranges and designers), and Amy always found dresses that were exactly what I was looking for! All the ladies in the store worked together, and I felt like I was getting special attention…
NOT Plus Size Friendly.
If you are anywhere near a plus size, DO NOT waste your time going here. I am an 18/20, and called in a few weeks prior to going to see if they had plus sizes, and the price ranges because I am on a
budget. The man I spoke with was very polite and had great information for me. I finally visited yesterday, and it was one of the worst experiences I have EVER had in a store. Sure, the designers offer sizes up to 30, as long as you can try on a sample size 8 to do so. Now I understand that being plus size, there aren't always sizes available to try, but nothing was over a 12. But never fear, they will force you into it so the dress won't even lay properly and then use some very flattering orange construction clamps to attach it under your armpits. Then you are paraded in front of the showroom (with webcam access no less) and told to "imagine" the fit. I have worked hard to lose over 50 pounds before dress shopping, and all this place did was ruin every bit of confidence I've earned.
I was very upfront with my consultant about what I have looked at and tried on in the past, and gave her a clear idea of my budget. Once she figured out she couldn't force me into something I didn't want (after arguing with me and my MOH because she liked a dress on me that we didn't), her attitude changed and told me I could try on one more dress if I wanted to. (I had tried 3 on at this point.) She refused to write anything down for me. There was nothing advertising a sale, but she offered the dress I liked most at a "deal" for no reason. She made a comment to another bride's mother as I was leaving the room at one point! Thankfully that mom was nice enough to come up to me and compliment me on the styles that I chose and told me I knew what was looking good on me.
The message is clear here......you are fat and poor, I don't want to deal with you.
You know what? There are plenty of other places I've been to here in Columbus that carry the same things with better service.…
