11/06/09

Great Service

by 04retro

Great service got out to house fast and fixed tv on the spot 6 year old rear projection 3500.00 new repaired under 300.00 service tech was great !!!

STOP LOOKING AND GIVE THESE FOLKS A CALL !!!

• Pros: Local
• Cons: none

12/07/08

Great Experience

by LinnieLouise12

This family owned business is so nice and friendly. I've had problems with huge corporations like Best Buy and Wal-Mart because I felt like they didn't care about my problem with my TV and didn't want to help. This was not the case with Bigner TV Electronics. The lady on the phone was so nice when I described my problems and could give me a price range and diagnosis right there! They were so helpful and efficient. They were quick to fix the problem with my TV and because of that I never miss Grey's Anatomy or any of my TV shows!!!! I HIGHLY RECOMMEND THEM!!!!

• Pros: HIGH THUMBS UP. nice and friendly

07/21/08

can fix it if they can get parts

by jrudy

After my 2 year old Philips went dead called Tv Electronics. They told me after coming to my house that normal repairs would take 10-14 days. After 10 days they called and told me that the part was on back order, with no date as to when it would be shipped. After 2 more weeks they told me that the part was still not available. I became very upset. They had my $2000 tv and could not get parts? The receptionist gave me the phone number to Phiilips and told be that if I called, maybe they could help me. After being "on hold "with Philips for 45 minutes. they told me the same thing. part was not currenctly available. This ty is only 2 years old!! TV Electronics tried several other sources but still could not locate part! After a long discussion with the repair center, they told me that this is getting pretty much the normal expereince that they are unable to get some parts. It happens with all the different brands. Isn't there some law about being able to supply parts for 7 years?? I was getting very upset with the repair center, but after listening to thier explantion I now understand that they have thier hands tied. If they cant get parts how can they fix the tv? I wish I knew all of this before I bought such an expensive tv. GOOD NEWS after 9 weeks the part came in and the tv still working as good as new. Just be aware that if they tell you 10-14 days, this is based on parts being available. no parts no repair. Receptionist was pleasant even when I lost my cool

• Pros: factory authorized. knowlege of product good fixed it but took longer then estimated
• Cons: doesn't matter if part not available. Philips Electronics is the real problem