Kenwood Towing

Jason S.

Joined 9 months ago

I am a site manager at a property in Clifton heights and they made multiple attempts at towing cars from our lot. First, we dont even use them for our lot. Second, they were always at the wrong address. They hook up cars and refuse to drop them. Awful company, worst in the industry. Multiple KT employees swore at myself and tenants at our property. Only way we got them to stop was scaring their little a$$es by getting the police involved. That sure stopped them..for now.

Doesn't Recommend

ball7068

Joined 5 years ago

Damaged my car. Terrible people. DO NOT LET THEM TOW YOUR CAR.

They towed my All-Wheel-Drive vehicle improperly. This resulted in $3K of damages. They say they followed proper procedures for an AWD vehicle (but they did not). Now I have to get security camera footage from the garage to prove they were doing wrong.

They fail to accept ownership of a problem. After being towed, the claim the extensive problems with the AWD system om my car must be pre-existing, BULLSH*T.

I hate Kenwood towing. I am waiting on the parking garage security footage to file a claim against them,

Doesn't Recommend

tacprc

Joined 5 years ago

Terrible company. Awful people.. First of all, I have already reported this incident to the Cincinnati Better Business Bureau. I would encourage you all to do the same. Plus complain to the Ohio Attorney General, Cincinnati City Council (especially PG Sittenfeld), and the parking lot owners who employ Kenwood Towing.

Several weeks ago Kenwood Towing towed my car in error. I was an authorized customer of a restaurant at the time my car was towed from the parking lot. I had ordered a dinner and was waiting for it to be prepared. The restaurant employees had no idea which car I, or any other customer, was driving and they told the tow truck driver that they did not know. The driver made the decision to tow my car. As far as I understand, Kenwood Towing is responsible for monitoring the parking lot, not the restaurant. The police, for example, were surprised that Kenwood Towing does not mark tires with chalk in order to help determine which cars do not belong to authorized customers.

Minutes after KT hijacked my car, the restaurant employees alerted KT that it had towed my car in error, but the driver refused to return my car. He even refused to tell us his supervisor's telephone number or have the supervisor call the restaurant. Thirty minutes later the driver finally did give the telephone to the local police. The restaurant and the local police both asked the supervisor to return or release my car at no charge, and he refused.

When I spoke with the supervisor on the telephone, he was very rude and customer unfriendly. For example, the supervisor said that he did not care whether I had a restaurant receipt showing that I was an authorized customer, and hinted that he would change his driver's records to show that my car had been towed at a different time. In addition, he accused me of having two or three beers at the bar next door and said that I shouldn't be drinking and driving. Unbelievable! I can't imagine any company wanting to have such an unprofessional person in a position interfacing with the public.

And, oh yeah, Kenwood Towing said that I had to pay more than two hundred dollars in fees to rescue my car -- an amount that is way above the legal limit according to the recent Cincinnati Enquirer articles.

The issue was quickly resolved the next morning when a more reasonable and professional supervisor came on duty. But by then Kenwood Towing had already wasted four hours of my time (plus two hours of police time) and I still had to find someone to drive me across town to their lot. Let's all work together to compel this company to change its lousy business practices!

Doesn't Recommend

Karlie S.

Joined 2 years ago

Worst Towing. I know that nobody chooses to get their car towed, but my entire experience with Kenwood Towing was miserable. We had no idea that we had parked illegally until we realized our car was M.I.A. When we called to see if we could get the car back, it was difficult to get a hold of them and then we waited for 25 minutes in the cold for someone to come to the building. They weren't very polite and they weren't conscious of how they treated their customers.

I'd give them zero stars if I could.

Doesn't Recommend

Chrisn

Joined 2 years ago

Kenwood Towing are crooks. Kenwood Towing are crooks.

They towed my car from a space I was legally using, like many of the reviewers below. They were rude during my interaction with them, and when their manager hung up on me when I called to complain about the illegal tow and my bad service.

One person I worked with was polite: Aaron.

Doesn't Recommend

stehona

Joined 2 years ago

Towing Predators. I cant believe this company still exists, or better yet, hasnt been sued! You have to have a parking decal to legally park at my apartment complex in order to have ample spaces for the residents. On numerous occassions KENWOOD TOWING has towed vehicles that have these parking decals visibly displayed, only to subsequently return them! I have been a victim of this twice this year. The first time it occurred I demanded they return my vehicle and not only were they irate about returning it, they damaged it once it was returned. We had to put out $500 in framework because the car was not drivable! I recently purchased a new car and legally parked it on my lot with a visible decal only to shortly notice it had been ILLEGALLY TOWED!!! Once again, I spoke with Tina demanding the immediate return of my car and she hung up. I had to involve my landlord just to have my car returned and when they returned it they dropped it off in a spot where it was sure to be hit by an oncoming vehicle. I have conducted research about towing companies, such as this one, who prey on certain vehicles with the assumption they will be guaranteed money for impounding fees. If anyone is considering hiring them for their business I STRONGLY AGREE YOU DO NOT!!!!!!! You will certainly lose business or tenants and regret it in the end

Doesn't Recommend

lislei

Joined 2 years ago

Predatory towing practices, unsafe drivers. I wish I could give negative stars. I was shopping at Duck Creek Antiques, was parked in a regular space and went on foot to do neighboring errands rather than driving and reparking. Returned to find my car about to be towed by Kenwood towing. The driver refused to stop, and wouldn't accept a check or credit card for payment to remove the car. I watched the entire time while he was loading it onto the truck and he apparently did a very shoddy job because my car came off the tow bar when he was backing uop to leave and rolled into the truck! I couldn't believe my eyes. I called to file a police report and the officer said that Kenwood towing is notorious for predatory practices like this - patrolling to find vehicles that aren't even illegally parked. I have to go pick up my car and hope it is still drivable. The owner for Duck creek antiques was totally unhelpful and said that she didn't care if she lost customers over their towing practices, but I'll save that for a different review!

Recommends

gregthe357

Joined 2 years ago

Broke Down Car Towed. Let me start by saying I think it is funny that I found this on here. For the person that responded that they work SO much in their field if you dont like the hours and days involved in your job then find a new one. I"M The driver that was coming to get the lady who was with the disabled vehicle. And I'm sorry to say she was right. Now hear me out, My company also does P.P.I's (Private Property Impounds) And I agree that if a vehicle is parked illegally the owner has every right to have it removed. BUT this lady was with the vehicle and it was obvious she was not parked there and instead was WRECKED. If she had not been with the car then by all means its gone But she was there. I could not, would not, And never will take advantage of someone in a situation like that And I find it hard to believe that any so call owner called about the vehicle when it was in a school on a Saturday and there less than an hour. I believe that the 48 dollars that this driver took from my customer is not worth the negative review that this person had and I m sure will share with her friends and family.

Doesn't Recommend

JenniferKeller

Joined 2 years ago

Was that even legal?. My son's car broke down after being in an accident. It overheated and he pulled it into a school parking lot. We called a tow truck from Sora's and was waiting for them when a truck from Kenwood towing came. He said he was going to tow it because it was on private property. I told him the car was in an accident and you could see radiator fluid coming from it. I told him our tow truck was less then 10 minutes away. He said it was going to be $108 to get it out of impound. After begging him, he agreed to tow it to the street (less then 50 feet) for $48. As soon as he dropped the car our tow truck was there. I called to complain and explain the situation and the guy that answered the phone said the driver did me a favor by only charging $48 it should have been $100. and hung up on me.

Doesn't Recommend

devin87

Joined 3 years ago

Pretty Shady. First off I have no specific problem with this company for actually towing cars, I agree they are just doing their job.

That being said, this is not a pleasant business to deal with. They accept cash and exact change only in a part of town where carrying $100+ dollars in cash is liable to get you mugged in a second. Their office also has no clear signage or directions on where to go to pickup your car - you just find your way around back of the place and knock on the door and hope someone is there. Picking up the car there was easily the shadiest thing I have ever had to do in Cincinnati.