Gary Rains Body Shop Inc

12/06/11

Terrible Customer Service

by Kemmom at Citysearch

I was extremely disappointed in the customer service provided by Gary Raines. When my car was severely wrecked in a rear end accident we took it to Gary Raines. On our initial visit, the paper work took very long and they were not friendly. The estimated time for repair was about one week. After not being contacted after 10 days, I called to check on the vehicle and was curtly told it was not ready. After two weeks and still no phone call, my husband called and he was actually yelled at by Gary Raines (employee) and hung up on!! Later, the employee did call back and apologize. Upon finally picking up my vehicle 2 1/2 weeks later, we were very coldly handed the keys without even a thank you! I would never recommend this place, purely for the reason of total lack of customer service (even though the repair job was fine ). Gary Raines Employees need a class in customer service!