I just called and Tracy is gone..... how sad..
I would say the main reason I went her was the excellent service and attention from Tracy, however she has left and the way I see it I have no reason to go back. Does anyone know where Tracy went? Phyllis lost THE JEWEL.
Experience counts and believe you me you sure think that is what you are paying for.
If you want services from Beauty School newbies then go here, looks like for some reason Phyllis at the Madison is unable to keep GOOD help......
Hot Rocks Massage Just Average.
Let me start by saying overall Phyllis at the Madison does a great job. I was just a little set back by the Hot Rocks Massage. First off, it was a 90 minute massage. So I get there and meet the young lady that was going to give me the treatment. She takes me in the back and I get ready and am laying down and she puts the rocks on my back, fine. Then she leaves and is gone for 20 minutes. When she returns I ask if this is going to be 90 minutes, she says that the 90 minute "massage" includes me laying there with rocks on my back. She then begins the massage which felt like a bunny walking on my back, I ask her to massage a little harder and she advises that I didnt pay for a Deep Tissue Massage...ok fair enough. She goes on to tell me that she is going to work at another spa because she has no repeat business at Phyllis', I told her that didnt surprise me. I told her that if she is going to give massages she has to massage people.
So I guess im saying get more information on the "Hot Rocks" massage if that is the route you are going to take.
Best Color in the City. I have been to numerous colorists in the city and finally I found Rachel! 4 of my friends have also started going to her. It took her a couple of times to get the color back to normal and not washed out to an orange color but finally, it looks incredible. She understands hair type, color and texture and works miracles! If you have been frustrated by your hair color in the past, you need Rachel!!
The Best in Town. I had to write on here because I read a few awful reviews about my colorist, Rachel, that I have been going to for about 7 years now. I cannot believe for one second that she could mess up anyones hair. She is awesome at corrective coloring! That's how I became hooked in the first place! I agree with the other reviewer who said that she is a perfectionist. She does an amazing job on my highlights. I get a lot of compliments on my hair, thanks to her. It had to be like some disgruntled ex employee who would write a bad review because she is the best there is. I know because I have been to just about every salon, going to the "best" of their colorists, & was never satisfied. Yes, I might pay a little more but it is worth every penny. It is the only true high class service salon in Cincy!
Afternoon Affair Is It. My boyfriend got me an "Afternoon Affair" for Valentine's Day. Wow! This turned into more of an all-day affair. I thought he was taking me. Instead a limo picked me up! I got a cut, highlights, facial, manicure, pedicure, and full-body massage. I was there from 10-4 and it included a light lunch. I'm very picky about my curly hair and they cut it just right. The job on the highlights was very organic. You couldn't tell it wasn't natural sunlight. With all the pampering, the staff made me feel special. My boyfriend scored a lot of points with this one.
Last month I got a fantasic massage from a knockout blonde. Then she talked me into a pedicure. I didn't think men got those, but another guy walked in and got one right next to me. I'm in every other week now for both. (I'm working my way through all the masseuses and pedicurists.)
Fun people and a very professional environment. Never a dull moment at that place. And a woman I went out on a date with told me I have great looking feet. Never knew women paid attention to that.
Never A Bad Hair Day. This salon has always been on the edge of what's happening in hair. Phyllis never disappoints. I feel confident with every stylist I have been to there. They've done some amazing things for me on short notice, when it really mattered. The atmosphere is always upbeat. Check out their shelves for the little extras. Phyllis personally picks unique accessories that I've found nowhere else in town.
the staff were very good but the atmosphere is cramped and uncomfortable. My husband paid approximately $670.00 for myself and our daughter to have an Afternoon Affair, which included lunch. We ate at a tiny cramped table in the back room with frequent interruptions and it was a box lunch (only hot tea and water were offered for beverages). Someone had called off that day so our services were worked in as it best fit their schedule. My daughter didn't get her foot parafine as it was not on the ticket? The music was not working properly so the ambience during my facial and massage was less than desirable (which is a significant portion of what you are paying for). Overall, the experience was less than satisfying. The ladies that provided the services were great at what they do so this is no reflection on them. But an afternoon affair, at the cost of $340 per person, should include a relaxing and enjoyable atmosphere. We expected a wonderful relaxing day but instead received really good service from good people in a horrible environment. I will never go to this salon again.
Worst salon in the city!.
Phyllis at the Madison is the absolute WORST!!!
I had my hair totally ruined by the colorist Rachel, who has absolutely NO idea what she is doing. She turned my hair an odd looking redish orange that in no way looked like a normal hair color.
I started crying after seeing what a total disaster she had made of my hair and several other stylists came running over to try to diagnose the problem. I had to sit through several other chemical procedures they did to try to fix the color and it left my formerly healthy hair brittle and weak. They then turned my color a very fake looking light brown with orange in it. It looked absolutely hideous and totally fake.
I had to call around town and locate another hair colorist who did corrective color and a deep conditioning treatment on me and fixed the mess that Rachel at "Phyllis at the Madison" made.
Needless to say, this cost me a lot of extra money to pay to have my hair fixed after Phyllis at the Madison ruined it and they wouldn't even return my money, and on top of that, insisted that it looked fine. They are out of touch with reality and their employees clearly aren't trained. The lady who fixed my hair told me she had worked on quite a few others who'd had their hair color ruined by this same girl, Rachel.
Phyllis at the Madison. I have been going to Phyllis color services for over 5 years. I have been to about every salon in Cincinnati and have found Phyllis to be the best. Rachel is the best there is. She is a perfectionist, which is hard to find. She has NEVER made a mistake on my hair. She is also excellent at corrective coloring. I first went to her when I had my hair turned orange by another salon and she did an amazing job fixing it. I've strayed a few times to other stylists who are supposidly "the best" at there salon & I always regretted it. The color at Phyllis is high quality. They are overpriced on haircuts so I usually have to go elsewhere for that. Although I have always been satisfied with the haircuts that I have had. Phyllis at the Madison is by far the best! I would highly recommend Rachel!
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