Phyllis At The Madison
Cincinnati, OH 45208
Phone: (513) 321-1300
User Reviews for Phyllis At The Madison
03/06/2008 Posted by fresh14
I cannot believe this place has been in business so long. The receptionists are so rude. Absolutely the most uncaring group of women I've ever come across at a spa. They look at you like you have five heads that are all having a bad hair day. Phyllis...she's a real treat. I overheard her talking about an employee in a very negative tone. So unprofessional. She seems very superficial and definitely has her favorites. I've been there a few times because I loved my nails and the girl who cut my hair, but alas those service providers are gone. There's a man there, who I think must be Phyllis's husband. Not nice. Eye contact would be helpful. And just because I'm not a 60 y.o. Hyde Park socialite doesn't mean I like to be treated like a second rate citizen. You can hang my coat up too while you're at it. The place is too small in the spa area. I could hear the garbage man emptying the dumpster, sirens wailing outside, the girls talking in the salon, the pedicure chair through the wall and someone sneezing. The massage therapist said that it must've been someone in the back office. How can you hear that stuff through all those walls? Terrible. The second massage I had was in a bigger room. The other rooms are so small the therapist had to move the table to get around the facial steamer and chair. I won't be going back. I've told everyone not to go there or get anyone a gift certificate. It's the worst! And those afternoon affair lunches...they come from Bonbonerie, even though they put a sticker on there as if they made it. Just the worst place. Don't waste your money. I agree...the nice reviews must've been written by the very people they're complimenting.
Pros: ...can't think of any.
Cons: too small, too loud, too rude, too expensive
02/22/2008 Posted by debcol
I've been going to Phyllis for over 10 years now...and for me, the commute is just under an hour. It's always worth the trip. I have never had a bad cut. My stylist is Rebecca and she's probably the best in the city. Rachel is my colorist, she used to be the best-kept secret in Cincinnati, but now the Cat's Out of the Bag as they say and I can't get in as often as needed. Both professionals are amazing, I'm a 50-something middle-aged woman and I'm always complimented on my hair...my hair cut is a classic cut that fits my face shape, age, and hair type. My highlights blend my gray and look beautifully natural. Rachel is truly an artist! Many of the stylists have been there since I started going...only recently have I noticed staff changes. The manicures and pedicures are the best around and worth every penny. I was a little disappointed in my last massage, but that's the only negative experience I've ever had at this salon. You can't beat the service, everyone has always treated me royally. I will follow Rachel and Rebecca as long as they will put up with me!
Pros: Rachel and Rebecca, their talents rank a 10. The salon is very accessible.Classy setting.
Cons: Should consider updating skin care services, including massages.
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