441 Vine St Ste 1C, Cincinnati, OH | Directions 4520239.100840 -84.513235
Neighborhoods: Central Business District
Don't bother with Thoma & Sutton. If you don't find sitting waiting way pass your appointment time and being told it'll be soon. NOT. even got there early - my mistake. apparently had only 1 "eye person" and he was still waiting on the only other person there. Front desk personel were indifferent.
Great Dr! Very Nice Frames and lenses – Dr Howell spent more time with me than any other eye Dr has ever had. Explained things in great detail and very caring.
I love the frames I got, and the lenses were perfect. Took 5 working days for them to show up which is what I expected.
Excellent Value for the money, Granted they are more expensive than the low cost stores, But they are so worth it. I will be a repeat customer!
Thoma Sutton Terrible Service and Quality – Got a pair of glasses at the Kettering location late 2010.
A lense popped a week later and I was told the glasses would have to be remanufactured. Two weeks ago it happened again!! I took the glasses for repair but Louise told me they would have to be remade again!! I called a week later and was told the lab did not have the lense I need and the glasses would be at least another week to a week and a half!! I complained and was told Louise would call me but she never did! This company is an unmitigated disaster!! They have a no refund policy, too! Do not get your glasses here!!
terrible customer service – I decided to go to Thoma & Sutton because they take my insurance, but I doubt I'll be going back - at least to the downtown location. The customer service people aren't very friendly - not exactly rude, but not very nice either. They behaved as though they didn't care whether I was a customer or not. To top that off, I ordered a pair of prescription glasses and was told it would take up to 7 business days. I was informed after calling twice after 8 business days that the lab had broken the lenses and they had to be re-ordered from the manufacturer, re-cut at the lab (which is only in Northern Kentucky), and then sent downtown. I was also told that my glasses won't be here until SEVENTEEN DAYS (twelve business days) after I ordered them. They did nothing to address my frustration and dissatisfaction. They did not even inform me of the delay until after I made several inquiries. I am only giving them 2 stars because I thought the doctor I saw, Dr. Howell, was nice.
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