Watch the Valet Staff.
The valet brought my brand new Escalade back to me damaged. No one seemed to really care and told me to call their toll free number to have it repaired. 10 days later I am still calling trying to get something done. Not only does the hotel show a lack of maintenance, but it's customer service is lacking too.
Definitely not worth the price!.
My husband and I stayed here a year ago, and were pretty impressed with the hotel. However, upon returning this past weekend, we were very disappointed & will not stay again. For the price, there are many other places to stay. The rooms have been redecorated in a drab beige color with no decor at all. The hallways were also a lifeless beige with no artwork or color. When I asked the front desk about the remodeling, the clerk just told me that I was the only one who thought that way and most others liked the remodeled modern look. The lobby was being remodeled (which wasn't mentioned to me during our reservation process) and the check in staff were not very friendly (in comparison to other Westins). The room was extremely hot, and the air conditioning was not working. There was no parking, so we were forced to use valet parking. We stay at Westin's every time we travel, so I was hugely disappointed in the Cincinnati Westin. As a Starwood preferred guest, I just stayed in the Chicago Michigan Ave Westin last weekend, and was given very nice treatment. Little things, like free water in my room, mean a lot. At the Cincinnati Westin, a bottle of water in my room cost $3.75.
Distinctive digs with modern amenities and beds so heavenly they're hard to roll out of.. In Short With programs designed for both business travelers and families, this property takes service seriously. Business travelers can take advantage of guest office rooms stocked with phone, fax and printer. For families, a kids' club provides coloring books, bath toys and a phone line dedicated to bedtime stories. All visitors are treated to signature Heavenly Beds with pillow-top mattresses, cushy down blankets and crisp white sheets ranging in thread count from 180 to 250.