07/01/09

More Damage from the recall repair than if it burned up

by jenadreamer

Came to do a simple recall on my fridge, broke my water line, tracked mud through my house, busted a waterline in my crawl space under the house and left it leaking for 3months till I found it. They deny the damage and say I signed a waiver which I've never seen and now I have insulation under my house hanging down and soaking wet with mold now becoming an issue. This free repair on a fridge looks to cost me almost $2500 to fix what they messed up. Do yourself a favor and dont let them in the door!

• Pros: Dont ever have to have them in my home again
• Cons: Worst temper and behavior, dirty , sloppy and dishonest

03/10/09

I would not recommend to anyone

by CSMobileUser

they were supposed to come over between 8-12am. they came late. they diagnosed the problem with our washer. they said it was a simple part that needed to be replaced. they said they would call when it came in- they couldn't say when. 3 WEEKS LATER it finally came in. they call me and tell me it's the wrong part! so it will be close to a month without a washer. wow! never again

12/02/08

A variety of issues

by TerryPR

Have had them try to repair two ranges. After scheduling five attempts at a repair for the first range (two of these attempts involved CR either having the wrong part with them or a broken part with them), I gave up and got a new range. The new range has another problem. So far, I have been waiting a month for the part to come in and never get any update from Central Repair. I am always calling them. Also, you have to set aside an entire day for them. They only call the morning of the scheduled repair to narrow it to the am or pm.

• Cons: Can't repair, does not communicate, very inconvenient scheduling