Splash & Dash Car Wash & Coin
West Chester, OH 45069
Phone: (513) 779-1072
User Reviews for Splash & Dash Car Wash & Coin
07/05/2008 Posted by VBellino
This is along the lines of "don't waste your money". I took a Full comforter in to be dry cleaned. I was quoted $24 after the gentleman checked the label. When I went to pick it up they tried charging me $53, because they said it was a featherbed. I insisted it was my son's comforter from college and not a featherbed. I also told them they should have called to make sure I wanted to pay the $53 before cleaning it. Why do businesses think they can spend my money? Of course I am stuck to either pay or not get the comforter back. They told me to come back and speak to the manager. I came back 2 more times and she was not there. I asked if they could call her and they said no to come back again. I thought this was ridiculous with gas prices the way they were. This is when the manager, Renee, took it upon herself to call me at 6:57 a.m. to basically argue with me, not letting me say a word without interrupting. She even went so far as to call me a retard! She made up scenarios to justify her argument. She finally said we will split the difference. She claimed only she can write the cost of cleaning not the employees, so that employee should not have quoted that amount, which she told me she fired him right after. Interesting point she makes since I have been at Splash n Dash 5 times and not once was she there. My argument was how can you do a job that is going to cost the customer twice as much as quoted and not get an authorization from the customer. When I went in to pick up the comforter she had left an envelope with $15 in it with a note asking me to never come back to her establishment. I never raised my voice with any of the employees or her and I didn't do any of the things she accused me of. I do not deserve to be treated the way I was. I will happily not go back there. But my last question is, who is the owner and do they know how Renee is treating her customers.
