Hamilton >Shopping > Sugarcraft Cake & Candy Supls
2715 Dixie Hwy, Hamilton, OH | Directions 4501539.368609 -84.546435
Not that I need to add my 2 cents, but... – So, the first mistake I made was not reading the reviews before I headed over to Sugarcraft. A few weeks ago, I was in need of a decorating tip #789. I tried all of the other stores in the area and didn't find it. I called Sugarcraft (5 times before I got an answer), and asked if they had this tip before I drove over there. The lady that answered immediately said "yes, 789, we have it". Having never ordered from them before, I didn't know what I was dealing with--so I believed her. I drove the 15 miles over to the store only to discover that they didn't have the tip. When I asked the lady at the counter (who was the same person who answered the phone--very distinct voice), she said she thought they did and shrugged. I am not one to create a scene in a public store, but I was tempted. I called beforehand to make sure, and it got me no where. I know what good customer service is, and this was FAR from it.
As I was reading some of the other reviews, I have to agree. The inside of the store looks like a over-priced garage sale. The items were dirty, dusty, and there was no organization to the shelves/isles.
I will be ordering elsewhere from now on.
Good and Bad – Let's start with the bad, they are not known for good customer service. They can be quite rude and unhelpful when looking for items. It is sad that if you are a new or unknown customer they don't seem to care. I do not care for the attitude you get. Now to the good, they do have most items you will need. You will pay a price for them a little higher than a chain store. They are a family owned buisness so they can not always price competativly. However they are very knowledgable and usaully have a solution to your problem. They are good about giving good advice and tips. Overall they really do need better attitudes, but they are the best cake and candy supply around.
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