Hamilton >Shopping > Sugarcraft Cake & Candy Supls
Not that I need to add my 2 cents, but....
So, the first mistake I made was not reading the reviews before I headed over to Sugarcraft. A few weeks ago, I was in need of a decorating tip #789. I tried all of the other stores in the area and didn't find it. I called Sugarcraft (5 times before I got an answer), and asked if they had this tip before I drove over there. The lady that answered immediately said "yes, 789, we have it". Having never ordered from them before, I didn't know what I was dealing with--so I believed her. I drove the 15 miles over to the store only to discover that they didn't have the tip. When I asked the lady at the counter (who was the same person who answered the phone--very distinct voice), she said she thought they did and shrugged. I am not one to create a scene in a public store, but I was tempted. I called beforehand to make sure, and it got me no where. I know what good customer service is, and this was FAR from it.
As I was reading some of the other reviews, I have to agree. The inside of the store looks like a over-priced garage sale. The items were dirty, dusty, and there was no organization to the shelves/isles.
I will be ordering elsewhere from now on.
Good and Bad. Let's start with the bad, they are not known for good customer service. They can be quite rude and unhelpful when looking for items. It is sad that if you are a new or unknown customer they don't seem to care. I do not care for the attitude you get. Now to the good, they do have most items you will need. You will pay a price for them a little higher than a chain store. They are a family owned buisness so they can not always price competativly. However they are very knowledgable and usaully have a solution to your problem. They are good about giving good advice and tips. Overall they really do need better attitudes, but they are the best cake and candy supply around.
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