Shopping >Performance Honda
5760 Dixie Hwy, Fairfield, OH | Directions 4501439.330914 -84.519869
Terrible experience overall at
Performance Honda in Fairfield! A manager, Reed Koehler, on 2/27/13 and 2/28/13, brought me in multiple times for a bait and switch. I requested a black or dark grey Accord from my initial conversation. I was
given a good price but lied to about what was in stock and what was available at other dealers. I left to look at another dealer because I wasn’t sure if I was getting an
After returning from looking at the other dealer I was told I need to put
$1000.00 down for them to get my color choice in. After speaking with Reed
Koehler on 3/1/13 I was informed that since I left yesterday the numbers
will be different because I lost my "loyalty" points when I left to go and
look at another dealer. He said he would call me back Friday afternoon. I received a call back on Sunday which is when Reed explained instead of my payment being $595/month (I have documentation of this), my new payment would be $650/month.
By the way, Reed told me directly that the closest car in my color was in
Columbus Ohio. He showed me a "printout" to confirm what he was saying. I
caught him in a direct lie when I arrived at the other dealer with several
options in my color and style.
This dishonesty is not consistent with the image of the Honda brand. Luckily Kings Honda was more than willing to work with me on purchasing my new car. I love my new Accord and I will NEVER return to Performance Honda.
I would like the owners of the dealership to know how poor the quality of their manager is. Reed Koehler's arrogance to punish a customer for looking at options is inexcusable. Then to charge a returning customer $55 more a month because of his bruised ego is laughable and pathetic. I doubt this is what the image the dealership wants to promote.
I have filed a complaint with the Better Business Bureau. I have also sent my experience to Honda Corporate asking them to review this dealership. You should check the BBB before going to Performance Honda.
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