Ball Embroidery & Gifts LLC

Doesn't Recommend

Laura W.

Joined 3 months ago

Placed an order for 29 t-shirts with simple printing on the back. Asked that the logo be different than the one I had e-mailed to them, they agreed. Was told it would take around two weeks to get them done possibly earlier but that I would be called. I never received a call and the pickup date[a saturday] came and went. Finally my associates and I came down to retrieve either our money or our shirts four days later with still no phone call. After arriving we were not greeted by the two women working. Finally I asked where our shirts were that were supposed to be done four days ago. I got absolutely nothing but attitude from the both of them and after asking what they'd made the shirts under they kicked out a box full of unfolded shirts with the WRONG logo on them. Fed up we took them and went our separate ways. Now that the shirts have been handed out to our members I am receiving reports that the logos have come off with just one wash! Our shirts are now ruined and useless to us as we are a professional association. I am appalled by both the customer service and products of Ball Embroidery. Do NOT take your business there. We will be using Miller Imprints from this incident forward.

Recommends

Elizabeth B.

Joined 5 months ago

Ball Embroidery is absolutely amazing! Very recently, I had a loved one pass away. In honor of this person, I wanted to order a blanket with a personal embroidered message. Unfortunately, due to the circumstances, I was unable to go into the actual store and pick out the blanket and colors of embroidery. The manager of the store was so kind and patient and understanding, that she just let me tell her what I wanted and she was able to provide just that!!!!! And the best part, she put the order on rush for me so that I would have it in enough time for the funeral, without any additional charge. It takes a very special person to approach a customer in such a situation with the care, time, patience, and support as she did. In LESS than 24 hours she had the blanket complete and it was absolutely perfect! It was exactly what I described to her that I wanted, over the phone. So, if you're in need of a personalized gift for any occasion, I recommend Ball Embroidery in Bellevue, KY! This fine establishment and it's staff did an incredible service, not only to me, but to my family, friends, and especially to my father whom the blanket was in honor of. Thank you so very much, Ball Embroidery!