Teak Thai Cuisine & Bar

Doesn't Recommend

andrewmjacob

Joined 6 years ago

Horrid Service. Teak has good food, but some of the worst service in town. Last time I was there we were told that a table would be ready for us in 15 minutes so we sat at the bar to wait. The hostess forgot about us for over an hour (more like an hour and a half). The manager refused to comp our drinks or offer an apology. He in fact called me a liar, and maintained we had not been waiting for more than half an hour. What kind of restaurant calls their customers liars?. He brushed off the wait by saying that "such a wait is normal for a fine establishment like Teak". If you prefer good service when you dine I reccomend not eating at Teak , but If you enjoy verbal abuse with your meal and bad service it is a great place to go.

Doesn't Recommend

cincyeater

Joined 6 years ago

Worst Restaurant Experience. I worked in the restaurant industry for 13 years, and I have never written a bad review of a restaurant, but this was so awful, I had to warn others.

We went last Saturday evening, and took guests who had recently moved to Cincinnati from the west coast and were looking for a good Thai restaurant. Bad idea.

Our server took 20 minutes to greet us. From the moment she finally greeted us, she was the rudest server I have ever encountered in a restaurant. She rushed us through everything, walking away from our table when we were in the midst of asking questions or ordering. She must have sensed our displeasure, and kept telling us how many tables she had, and she did not have time to talk. She was literally yelling at us. She seemed to be blaming us for her crappy disposition. Our guest ordered a California roll on the sushi sheet, which I myself saw because I also ordered sushi. It did not come out with the rest of the sushi and she kept insisting that he did not order it. She was angry, and walked away, saying she would deal with it. Her attitude with us was unbelievable. Having worked in the industry, I can completely understand being overwhelmed with tables, but her attitude was inexcusable. It was the most awful, embarrassing restaurant experience I have ever had, especially since we brought guests who had recently moved here. Her yelling at us continued every time she approached the table.

While the Thai dishes were good, the sushi was not. It was warm and flavorless. It tasted like it had been made earlier in the day and sitting out for hours.

Truly a horrible experience. I wrote the owner and manager a letter.

Recommends

uchydeparker

Joined 6 years ago

Middle of the Road - service is hardly mediocre, Thai dishes great, sushi unimpressive.. After hearing numerous reviews from friends (one is a frequent visitor and loves their sushi; another claimed to have almost gotten sick at the table eating their sushi; the last was neutral). I called at 5:30 on a Friday night for a reservation but they told us for a party of 3 we must walk in. We waited well past our quoted one-hour wait and the placed was packed when we arrived. It took the one and only bartender 15 minutes to get to us to order drinks. As for service, I hardly remember our server speaking to us - it was like dining at Denny's. Different people came to the table for things so I wondered who the tip would even be going to.

The traditional Thai dishes - chicken, lots of seafood, veggies, curry - wonderful.

As for the sushi, it was not even "tasty." At places like Beluga, I can't get enough. The Honeybee roll at Teak which is "recommended" was bland and the white sauce on top (honey wasabi) was not very appealing- looked like thin muscus, to be frank.

I would go back - never on a weekend, its not worth the wait. And only for lunch for the Thai dishes, definitely not the sushi.

Recommends

briceee

Joined 7 years ago

Great Thai Cuisine!. This is a perfect low-key restaurant if you'd just like to run in and get some casual thai food. I'm especially fond of the sweet and sour chicken and the seafood choo chee. It can get a bit pricy, but it's worth it. Had a bad experience with the seaweed salad and the sushi there once, but ever since then it's been good.

Doesn't Recommend

leinewka

Joined 7 years ago

Teak: Where the Customers Are Never Right. If Teak wishes to continue to thrive in Mt. Adams or anywhere, they better learn the meaning of customer service and hire a new manager before he alienates all of their patrons. This past weekend, dining at Teak proved the worst and most absurd dining experience of my life, as well as for 14 other friends. With a reservation at 8:30, it was an hour later before we were finally seated, but this is minor in comparison to the rest of our experience. We got drinks and ordered. Four people in our party got sushi, one of which got it as her meal. Our server told the sushi orderers that it would be a little longer for the sushi; little did we realize what a little longer really meant. Well over an hour later, our entire party had eaten, had their food boxed up and still she sat waiting for her meal. She didnt even get her Soy Bean appetizer until we were all nearly done, which I understand only requires 5 minutes in boiling water. And, her mediocre sushi took an hour and 15 minutes. We asked to speak with the manager, who was inattentive and cowardly avoided our table until the girl left sitting hungry went downstairs to the bar herself to seek him out. He said hed be up to speak to our table and still leisurely took another 10-15 minutes before approaching us. The manager and the server were not apologetic at all. They said that they told us it would take a little longer when we ordered. Well, when I hear that, I suspect 10 minutes longer, not an hour and 15 minutes. Had our table known, I can say with confidence that the sushi orderers would have not ordered sushi and would have ordered something, anything else. In fact, the manager, who got agitated and even raised his voice to the point where we had to ask him not to yell, felt we should be gracious that he took 50% off the sushi. In all honesty, I feel that the girl left sitting hungry for over an hour should have received her meal free. Call me crazy.

Recommends

bwp9363

Joined 7 years ago

Wonderful scenery, along with great food. Teak Thai is convienently located not far from Newport. There are a number of bars walking distance from this restaurant. I've been there just as the Spring season was coming along and the people in the area are beautiful...Now for the food!!!

I love drinking their Thai Iced Tea. They have great sushi for appetizers as well, nice and fresh. For those that love spicy food, it's the place to go. For those that don't like spicy food, make sure you order the spice level as ZERO. Yes, they will ask you, on a scale of 0-10, how much spice you want in the food.

I will definitely go to this restaurant again!!!

Doesn't Recommend

purpledish

Joined 7 years ago

Teaks makes me crabby. My friends and I used to love Teaks, particularly for its great lunch-time sushi specials. However, my recent experience eating at Teaks with my family has forever crossed it off the list. First, despite calling ahead to say we would be late for our reservation, the host berated me for our tardiness. Next, we waited 20 minutes for water and utensils, which we only received by begging a waitress to bring it to us. Throughout the dinner, which came dish by dish and drink by drink, our waitress was rushed and made it seem like she was doing us a favor by waiting on us. The real kicker, however, was when my sisters honeybee sushi roll had pieces of crab shell in it (theres not even crab in the roll). The manager apologized but did not remove the shell-laced sushi from the bill. When we approached him about it, he tersely refused to take it off the bill, dismissing our complaints as a mere annoyance. On top of everything else, the other sushi we ordered was mediocre at best. We will never go back again.

Recommends

cincymis

Joined 7 years ago

Yuuummmm. Teak is by far my favorite restaurant. If your order Sushi, get their honeybee....holy cow it's unbelieveable. I may be partial to the place because I live around the corner from it, but I'm really surprised by the harsh reviews. There is sometimes a wait, but from my personal experience it is always worth it!

Recommends

cincinnatianer

Joined 8 years ago

Hate to disagree, but. . .. I looked up the reviews for the Teak expecting to read one positive review after another. I'm amazed at the bad experiences others have had.

This restaurant is a monthly destination for my wife and I, despite the horrific parking in Mt. Adams. I'd never laud the service or ambience, but the food has always blown us away. The wife tends to get different dishes each time while I can never get past the chicken fried rice. The portions are huge and the price is reasonable. Service has always been fine.

I know we have rarely been there when especially busy, maybe that's a factor. Anyway, just wanted to post my dissenting vote.

Doesn't Recommend

vanilla171

Joined 8 years ago

Horrible-Never go here. This was by far one of my worst dining experiences ever. We were initally seated outside only to wait 15 minutes for a server to appear and we asked to move inside. Our server inside was hostile towards us and told us we needed to order quickly. The rest of our meal progressed with her bringing the wrong dishes numerous times and then blaming us for the mix ups. We would recieve ONE item at a time for our group of 4 and then she would disappear for 20 minutes. We never even recieved our main course since after almost 2 hours we asked to see the manager who didn't even have the decency to comp our meal. We paid $50 for nothing. Never go here. You'd be better of at McDonalds!!! In addition it was so loud I couldn't even hear the person across the table from me!