9573 Colerain Ave, Cincinnati, OH | Directions 4525139.244774 -84.595407
Mon-Sat- 9am - 9pm
Sunday - 9am - 6pm
Extremely disappointed with this place. Not only was the service horrible, I really don't think they know much about laptop repair.
I took my $1200 Dell laptop in to be repaired, because the power button was broken. They kept my laptop for several months. Every time I would stop in or call to find out what was going on, I was told that somebody would call me. Somebody did finally call me, but I was told there was something else that needed to be fixed (for an additional charge).
I went in to see what they were talking about -- the molding around my screen was completely busted up. There were gaps around the screen 1-2" long where the molding wasn't even there. I told them this was NOT how I brought my laptop in -- and they told me it was probably already cracked. This was not a crack -- it was completely broken. I told them I didnt think I should have to pay for a part that they broke. They had also scuffed up the screen, which I was told they could 'buff' out'. I was again told somebody would call me, and that I probably wouldn't have to pay for it.
Another month later, I got a call saying my laptop was ready (nobody had ever called me to discuss the repair or the cost)....and they told me how much it would cost to pick it up. I still argued that I didnt understand why I had to pay more money when they were careless with my computer. I finally gave in a paid just to get my laptop back.
I actually have another laptop that needs repair, but there is no way I would trust these guys. Completely incompetent.
Best deals on laptops – I purchased a dell 610 from here and the model I went in for was not working properly they upgraded me to the 610 and I am very happy with the store the service and my laptop.
Best laptop, Great customer service – My Laptop Hotspot experience was great. They answered all my questions and had the best prices and the best quality laptops. I ended up purchasing a D610 that I am very pleased with and will do much more than I ever expected a laptop would do. The person that was running the store was very friendly and concerned with my needs of a laptop.
Editorial Review – Refurbished, customized laptops at discounted prices, as well as new printers, carrying cases and more.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Laptop On Call Inc. on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.