Dental Center Of Florence Ky

amazing

by usga56 at Citysearch

I had a great experience at the dental center of florence. I am petrified of the dentist and am ashamed of how bad i had let my teeth get. I was very nervous about the dentist and was embarrassed by my smile. The doctor put me at ease and never made me feel bad, or worse lecture me about my terrible teeth. I really appreciated this fact b/c i felt self-conscious enough already.

I one day they transformed my smile into one i am proud of. All my friends are glad to se me smiling again. I was still afraid during the extraction but the Valium helped.

I have had to wait as i have been going back for follow-up but not really longer than i wait at any doctor. I would highly reccomend this office. If i had seen them years ago i would still have all my teeth!

• Pros: price and service
• Cons: some waiting

Poor Customer Service

by TheTruthLiesHere at Citysearch

I recently went went to this office and had some teeth extracted and purchased some dentures. Like Irsdbrh said in his post, started of good until you paid the money. I like yourself have probably shopped around Cincinnati and NKY looking for the best deal on extractions and dentures. As you see this place does have reasonable prices compared to a lot of other local places, but is it such a good deal?

Day 1

Go in the office to get a estimate on extractions and dentures. Price was far cheaper the most Dentist in Cincinnati, so I decided to have it done at this office.

Day 2

Extractions done and temporary denture placed in mouth. After getting 20 teeth pulled and sitting in a office for about an hour, I am rushed out the door with with my temporary denture bleeding with a cloth gauge inserted in my mouth and pamphlet explaining what to expect.

Day After

Look in the mirror and see that the gum color on the top denture is different then my real gums on the bottom. Also the denture itself was badly misaligned with my natural teeth.

Follow Up Appointment

Pointed out the things mentioned in earlier post and was told there is nothing they could do about misaligned denture. Then I asked about gum color and how it did not match my natural gums. I was told this by an assistant " we only have white people color gums and black people color gums." Then they rushed me out the door and I went home with nothing done or fixed.

Temporary adjustments

Which I might add that they have no set appointments. They tell you to come from 10 to 2pm. Then you go up there with a packed house waiting in line to see the dentist. I had 4 temporary adjustments and I had 4 different smiles. Meaning gaps in between my bite, overbite, loose fitting dentures, and one time my upper lip was so puffed out I looked like a monkey. So I had to have it redone and wait in line all over again!

Permanent upper dentures

Six months has past and I haven't been able to talk the same as I originally did, but it was time for my permanent denture. This time I had an appointment yay!

I went in got them fitted and was sent on my way. Before leaving I took the dentures out to look at them and see how they was made. I turned them over and guess what? Crooked dentures! The front part where it wraps around to make your smile was badly misaligned. I asked what could be done about that and yes you guessed it, I was told that there is nothing that can be done now. By this time I was so frustrated I stormed out the door!

Last and not least

Billing

I was told after the extractions and upper dentures was placed I had to make out a check, but the catch was they said don't fill it out we have a machine the electronically transmits what we charge after they scan the check. I was curious how they did that so I checked my bill and matched it up with my charges. Guess what? Overcharged! I was double charge on a few things adding up to close to $200. After I already paid almost 2600 dollars for extractions and upper dentures. I pointed it out and showed them and they did give me credit, but my point is how many other people might they have done this too?

Overall experience

Terrible! It was one of the worse experiences in my life. After getting the permanents I had to go back several times for multiple issues with them. I still to this day do not speak clearly. I am not going to tell you to pick these people or not, I am just telling you the experience I have had over the last year with this office. Good luck and hope posting my experience will save the trouble of someone else going through it.

P.S When I first posted here there was multiple complaints and they magically disappeared. I hope this post is left on this forum for everyone to read my experience.

Thanks

• Pros: Price is reasonable
• Cons: Terrible customer service, Cannot admit their mistakes, Rude

Great Experience!

by fred1965 at Citysearch

I went to the DCOF as a walk in having extreme pain from a couple of bad teeth. Luckily, they were able to take me in and I only had a short wait. I had two teeth extracted and felt no pain, only a little during the numbing process. The dentist and assistant were very friendly and caring about my extreme pain. They always asked if I was comfortable and if I felt any pain. One tooth took a little longer to remove and I was even asked if I needed a break as it was taking a long time. This staff is wonderful and I will continue to see them. Thank you DCOF for a pain free night of sleep in a long time!

• Pros: Convenient location, professional staff
• Cons: none that I know of