Secret Garden

Excellent Customer Service. Asked for something original for my wife who has been restricted to the bed and who used to be a florist herself. Specified a price and one of the models they have on their website as inspiration. Sort of for valentines day, and also just because. They did a spectacular job, not only with the arrangement itself but also the logistics. She was very impressed. Staff was nice, knowledgeable, competent, and friendly.…

Don't use for Wedding. Don't use them for your wedding. For well over a thousand dollars in flowers, you would think they would be more flexible in there church delivery. Our church has no one available to open the church until 3:00 PM. (these people are volunteers, so I understand) Secret Garden is refusing, after several calls pleading with them, to deliver any later than 2:00 PM. Their response is "Check your contract". I entered into that contract months ago. Who knew this would be an issue? They said if we can not get into the church by 2:00, they can deliver the flowers to someone's house. Do they really think I have time to load up the flowers, take them to the church and then have to set them up myself? I thought that is what I was paying them for. Who ever heard of a business that is based on customer service and satisfaction telling someone they close at 2:00 on Saturday and too bad if we don't like it? Isn’t florist a service industry that relies heavy on the wedding business?…