Stafford Jewelers

Recommends

Tuka

Joined 3 years ago

Best Service of the Decade. My wife and I purchased our wedding bands from Stafford Jewelers in Florence and from the moment I walked in the door, I felt welcome and comfortable. I had been referred there by several others who had great experiences. Jason was our sales person and he treated us with respect and dignity as soon as he greeted us. His knowledge of the business is outstanding and help my wife and I pick out the perfect bands. He gave us individualized and personal attention the entire time we were there. It was like he knew exactly what we wanted!! It is not often you go into a store of any kind and recevie such amazing service and wanted to make sure it does not go unnoticed. I will go back to Stafford and request Jason to help us.

A+ Service!!!

Doesn't Recommend

Morgan81

Joined 3 years ago

Dishonest Jeweler. Purchased engagement ring from Stafford Jewelers in Florence, KY in February 2010. Ordered the wedding band that was supposed to match in March 2010. My diamonds are 7 points but Jason said that the matching wedding band only came in 5 point or 10 points. 10 would be to large and 5 would be close enough you couldn't tell. It was supposed to take 2 weeks. During this time we noticed my 18 Karat white gold was now yellow. 3 weeks later the ring was in and did not match at all. The diamonds were half the size and the band set significantly lower than my engagement ring. I was so offended to hear Jason tell me that I didn't want to pay the extra money to have my wedding band match my engagement ring perfectly. Stafford Jewelers are refusing to refund my money but for $700 more I now have the option to get a 7 point perfectly matched wedding band. Horrible customer service, very dishonest and very disrespectful. I will never do business with these people ever and will make sure that no one else I know falls into this trap.

Recommends

jim stafford

Joined 3 years ago

best store, great service. They have the best store, and there new store in the kenwood mall is so high end and nice, all the best watch brands, they bring class to cincinnati in there store i would go there no batter what

Recommends

tourgolf

Joined 4 years ago

Great Price! Great Experience. After spending countless hours online and visiting most retail locations in Cincinnati and Northern Kentucky a friend recommended I go to Stafford Jewelers. I thought I know a lot about diamonds until David showed me through the microscope that not all diamonds are the same (even though they carry the same rating) There is a lot of differences between cut and clarity in the same rating class. Thanks guys, GREAT EXPERIENCE!

Doesn't Recommend

upsetinNKY

Joined 4 years ago

Stafford is Scandalous. Stafford Jewelers in Florence KY is by far the worse business. Their staff is liars. My husband purchased my engagement ring and paid a significant amount for it as it was ?Platinum? and after loosing a stone, I took my wedding set to another well known jeweler who stated my set was in-fact NOT Platinum. I would not recommend this business to anyone. P.S. I will report what the Judge has to say about the business practices there at Stafford on Mall Rd in Florence, KY. WARNING................ DO NOT PURCHASE ANYTHING AT STAFFORD........

Recommends

jenandsteve

Joined 5 years ago

Best Sales Staff in the area. I recently purchased a princess cut diamond engagement ring for my fiance at Stafford Jewelers in Florence. It was a truly amazing experience. My salesman, Don Stafford, was very knowledgeable and helped me to choose the perfect ring. He did not pressure me to buy something I did not want but instead helped me to find the ring that I truly wanted. He knew what he was talking about and I would recommend Stafford's to everyone!!

Recommends

banker007

Joined 6 years ago

SUPER EXPERIENCE!!!!!!. SUPER EXPERIENCE!!!!!

I was about to go CRAZZY!!!! I had just come from the mall and could not believe the HIGH-PRESSURE and lack of knowledge of some of the salespeople. I mean I did some homework on the internet before I came to buy and in several occations I was more knowledgeable than the person waiting on me.

The second I walked into Staffords I was put at ease. I was greeted by "Jim" and I told him I just wanted to look around the store. Instead of trying to "Hard-Sell" me something he said "great, make yourself at home". After finding and engagement ring I was interested in "Jim" actually sat down with me and really took time and answered my questions and helped me with my selection. I gave him a price range I didn't want to exceed and he searched and found exactly the style I wanted and in the price range I gave him. It wasn't like the mall where they kept showing me stuff "just a little over" what I wanted to spend.

I reccomend Staffords "HIGHLY" to anyone.

Recommends

ct5

Joined 6 years ago

Great Experience. I started shopping for my fiance's ring a few months ago, I must admit I was a little intimidated at first as I started the whole process. I went to the mall and a few others outside the mall. I also shopped online and I really did not expect any jeweler to be able to compete with the online sites, but I must say that I was pleasantly suprised that Stafford Jewelers took all the time I needed to teach me about diamonds as well as the difference in gold and platinum. It was a non pressure info filled way of shopping and I would recommend them and shop there again.

Doesn't Recommend

lizal66

Joined 6 years ago

Terrible customer service. I bought a wedding set here 4 years ago. A diamond fell out of the set the first week and they replaced it for free. Last week another diamond fell out. Jim (Florence) told me I'd get an estimate within 2 days. Four days later I phoned and they still had no estimate. Jim also told me I'd get 50% off the price because I work for a company they do business with. 11 days later I called and the ring was finally ready. (They say they were going to call me, of course.) Then Jim said I misunderstood him, as they do not give the discount on repairs. I understand completely that this man lied to me. He was condescending and rude. I will never buy another piece of jewelry here and will discourage others from doing so, as well.

Doesn't Recommend

angel01

Joined 6 years ago

Totally unsatisfactory. This place was the most uncomfortable place I have ever been. There was a phone call that the manager ook and was totally unprofessional telling the customer "its going to cost ya!!!"saying it very rude. Then there was a customer who said they wanted their money back, as the ring ha lost its claw after two days, an the sales person said it would be 200.00!!! It was totally an uneasy feling, and obvious there store and products were not up to par. No thanks!!!!