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7290 Turfway Rd, Florence, KY | Directions 4104239.011033 -84.627359
Terrible experience on the day of our wedding – I decided to order my wedding flowers from a local business near my home instead of giving my money to a giant chain store. I ordered flowers for 60 center pieces in April & paid for them to be picked up on July 17th. I ordered a ~2.5-3 inch wide light green mum variety. A customer service rep. (Angie) helped me decide on these flowers & calculated how many bunches to order for 60 small arrangements. We also ordered filler flowers for the vases. July 12th I called to make sure the flowers were going to be there & that they were the right flowers. The Customer Service Rep. read the order that said green button pom-poms. I said I didn't think that was right because they are the smallest variety and described the type of flower I ordered. She assured me that this is what they called what I'd described. I picked up the flowers at 8:30am July 17. I told the CSR they weren't the right green flowers, but I hoped that it wasn't a problem and would fill all of the vases. I got about 30 arrangements done & ran out of flowers. The smaller variety took 8-10 stems/vase instead of the 3 stems/vase that the CSR had calculated. I called the store & they asked how much more I needed & said they had extras. I drove out there to pick them up. Then they started to charge me full price for the replacement flowers. They did not apologize for the inconvenience or have anyone in charge they could call to fix the problem. They were extremely rude and the CSR had the nerve to give me and my bridesmaid a lecture on how to run a small business. We left not buying the flowers. I spent 3 hrs. & $115 to fix their mistake on the day of the reception. My partner called July 19th & 2 more times leaving messages for the manger. She got a call back on August 8. He called me on Aug. 9. He blamed me for the mistake that was made on the order form & for them not catching it. He apologized that I wasn't happy, but then berated me for the incident and never admitted fault. He asked what I thought they should have done. I said to correct the mistake for free on the day it happened or at least offer the correct flowers at a discount, train you customer service reps. to handle these situations better, & always have someone of authority on duty. He tried to give me a lecture about not giving the flowers time to open up- he obviously didn't know that mums aren't that type of flower. He also proclaimed that he's wasn't "paying for my wedding." He didn't know which flowers I was talking about or why I would have a problem with their mistakes. I have never dealt with such poor service from the people on the floor up to the owner. It is no surprise that one of their locations shut down recently. I've learned my lesson and I hope others won't waste their money there as well.
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