12/07/08

Is Anybody Home?

by cincytocleves

I looked at Pro1's website and it looked very nice. I read some reviews and decided to try this company out.

Pro1 guarantees to get back with you within 24 hours. I emailed them two weeks ago and called after one week had passed. I haven't heard anything. I'm extremely disappointed.

05/05/08

Low quality and Insulting

by Absolutnati

I happened to find this company due to good reviews via this website. Looking at their website and reviews, I thought I would be getting a high quality "Show Car Wax" and clay bar treatment for a total of $190. They picked up my car and the gentleman named Dale went over their services and assured me of their quality and told me they could have my car back to me by 5:30.

About six hours later, I ended up having to get a ride and pick it up myself because my work had closed. When I got there, they were still rushing to get it done. After quickly looking at it I noticed that the carpets looked dirty still, the armrests were dirty still, my chrome wheels were greasy blotchy and dirty, and their was some sort of wax or clay bar all over the car's finish. They quickly went over it and had me out the door. That night, I took a little fabric clean to my carpets, and was astonished to see that the dirt came right off! I cleaned the wheels myself and the rest of the dirt. I called Dale back the next day and told him about the problems. His response was,

"I told my employees that you were going to be picky from the beginning."

I was thinking to myself, did he really say that?!! Dale was not even there when I picked up the car. I questioned myself for a second, but then looked at my car and knew that I was right! Anyways, Dale told me they would come back out and redo the interior's carpet. It's been about 2-3 weeks now and I have not been contacted.

If you're looking for a high priced, low quality customer insulting business, then this is your spot!! I've been getting my cars detailed for years now, and this was ridiculous!

• Pros: Nice..... when you first call and they pickup
• Cons: Then they insult your intelligence

08/15/07

Excellent experience with Pro1 detailing my 2008 Acura TL

by 4matrixx1

I just bought a new car and wanted to ensure I protected the paint job and shine so I could keep it looking sharp for years to come. I had never used a detailing service before and researched some companies on CitySearch prior to going with Pro1. They schduled me in right away, picked my car up at work, consulted with me on what made the most sense for my car, and they were off and running with it. I ended up chosing the Pro Wax Detailing service along with the clay bar treatment based on their recommendation. They did an outstanding job with the car. I was blown away at the look and feel of both the interior and extrior of the car. My car was only 2 weeks off the assembly line so I did not figure it could look much better but it really did. Now my car is protected inside and out. I have already recomended their services to my boss and co-workers. Pro1 was very professional, on time, very thorough, and well worth the money.

Next in line is my wife's Toyota.....

• Pros: Proffesional detailers
• Cons: None, I will use them again and have highly recommended their service to others