3209 Madison Rd, Cincinnati, OH | Directions 4520939.154593 -84.427695
The showroom has beautiful items and the service while shopping was great. That is where the positive experience ended. I purchased a range and hood. I had to call repeatedly to check the status of my order, which had already been paid for. The range took eight weeks to be delivered. The hood never was delivered. The staff told me every two weeks that the hood would be in within two weeks. After 12 weeks, I asked for a refund. No one returned my calls, ever. When I called, no one apologized or acted at all concerned. In fact, the staff had no interest in me as a customer and made me feel belittled.
The BEST Appliance Store Anywhere – The Appliance Loft combines the most upscale products with the best informed salespersons, fastest delivery, imppecable installation and fast service if you need it. They are professional and really care about the consumer. We are lucky to have them in Cincinnati.
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