04/29/08

Good service until there's a problem - Think twice

by gokupan

Its amazing how one really bad experience can change your mind. For 3 years I raved about Identity! NO more. My last hair cut was terrible. Unfortunately, the manager was not in that night and I had to pay full price for my terrible new do. It took over a week to get a hold of a manager. Not great service or empathy from her. I asked for a percentage off highlights. The answer was a firm NO, but they could offer me a percentage off my next hair cut. No thank you! Neither the manager or stylist acted as if they cared. The manager even told me that if she gave me the percentage off, she'd get in trouble. Guess what. I don't care! My hair cut is horrible! I wanted to talked to someone who seemed like the cared about my experience. Never did find that person at Identity. Will never be back after 3 years of excellent service.

05/23/06

BEST STYLIST/COLORIST EVER

by lovebugg31

I HAVE BEEN GOING TO IDENTITY FOR YEARS, TWELVE TO BE EXACT AND THE STAFF IS GREAT! LISA J HAS DONE MY HAIR AND COLOR FOR YEARS NOW, I WOULD DRIVE ANYWHERE TO GO TO HER. SHE LISTENS AND NEVER CUTS OFF MORE THAN WHAT NEEDS TO BE DONE, SHE ALSO LISTENS TO WHAT I WANT, KEEPS UP ON THE LASTEST STYLES AND TEACHES ME HOW TO DO MY HAIR, NOT JUST SAY THERE YOU GO AND THE NEXT DAY IT'S UP TO YOU TO TRY AND FIX IT LIKE A PROFESSIONAL! UNITL YOU HAVE SAT DOWN IN LISA J'S CHAIR YOU WILL NEVER BE SATIFIED! GO SEE HER YOU WON'T REGRET IT! HER PRICES ARE PRICEY BUT WELL WORTH IT! YOU'LL SEE

• Pros: GREAT PARKING, UP TO DATE STYLES

05/02/06

Horrible Customer Service / Lost Reservation

by lkt2772

My sister and I made a spa appointment with this location three weeks prior to the date. Called twice to confirm. We were assured the appointment was on the books and there were no problems. We showed up and were told there was only one appointment. not the two we were assured of. The manager was cold and rude. No apology. They did not even offer to compensate for the error. No acknowledgement of the error on the part of the salon. Then my sister tried calling a higher manager - was hung up on twice and then told someone would get back to her right away. Nothing yet. Do not use this salon. The people are rude, use foul language, and will not admit to their ineptitude.

• Cons: Bad customer service, Inpersonal manager, Rude stylist