Johnny Chan Buffet

10/31/09

HORRIBLE FOOD/CUSTOMER SERVICE

by Ethnic Foodie at Citysearch

WE LOVE CHINESE FOOD. WE ORDERED TODAY, 10/31/09 AND ASKED FOR DELIVERY. I PUT THE ORDER ON MY CREDIT CARD. ORDERED 2 ORDERS OF GENERAL TSO'S, AN ORDER OF DOUBLE HAPPINESS ($10.95), EXTRA RANGOONS AND A LARGE HOT AND SOUR SOUP. THE GENERAL TSO'S CHICKEN AND THE SESAME CHICKEN (HALF OF THE "DOUBLE HAPPINESS) WAS GREASY AND SOGGY AND THE SAUCES WERE AWFUL. THE SECOND HALF OF THE "DOUBLE HAPPINESS" WAS SUPPOSED TO BE JUMBO SHRIMP IN WHITE WINE SAUCE. INSTEAD, IT WAS SALAD SHRIMP (VERY SMALL) IN A FLOURY CHICKEN BOUILLION SAUCE. IT WAS AWFUL. THE RANGOONS WERE SOGGY AND GREASY, AND THE SOUP LIKE HOT WATER. WE DID CALL TO COMPLAIN, BUT ALL THEY WOULD DO WAS OFFER $10 OFF A FUTURE ORDER, BUT NO ADJUSTMENT ON OUR CREDIT CARD. I DOUBT THEY WILL RECALL OUR STORE CREDIT, AND SINCE THIS AWFUL MEAL COST ALMOST $40, IT SEEMS RIDICULOUS TO OFFER $10 OFF A FUTURE ORDER. WE DON'T WANT MORE OF THIS GROSS FOOD.

• Pros: DELIVERY $3 + TIP
• Cons: FOOD IS AWFUL AND THEY DO NOT CARE