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Western Hills Music
Tips for Western Hills Music
May 23, 2012
Great customer service! I've been a
customer of Western Hills Music for a few years and am always happy with the repairs on my guitars. Expert repair knowledge and truthful recommendations make this my first stop for all my repair needs.
As a former student of the lady spoken about in the last review, I must say that she has always been a caring, patient person & will go out of her way to help you.
Keep up the good work - you guys rock!
0
Heart
April 23, 2012
Horrid Customer Service Experience. We took in a guitar in last Thursday to be simply restrung and to have one peg replaced. They took our number and an email address and said that they would contact us when it was ready. We figured that this was a relatively quick/easy job and by Monday evening, we were wondering if we had possibly missed their phone call to alert us that it was finished. So, since we were in the area, we stopped in to check on the status of our guitar. A woman was at the counter when we came in to the store. There were no other customers. We simply asked if we had perhaps missed a call from them and if our guitar had in fact been restrung in the almost 5 days that it was at their shop. In response to our innocent inquiry, this lady responded in a manner so rude that it's actually quite difficult to describe. She basically acted like we were an enormous burden on her for our inquiry. I can't seem to put into words how rude this woman was to us. Basically, we wanted to respond to her tirade of rude/snippy comments with a lesson on basic customer service skills, but, alas, we resisted the urge to do so and simply had our guitar returned to us so that we could take it to a more people-friendly establisment. We would like to specify that our beef is not actually with the establishment as a whole ( we are new to the whole 'getting a guitar repaired' game, and it is no problem that it was taking more time than we had anticipated for it to get fixed), we simply feel that this woman, whatever her role is within the company, should attend some basic communication courses, or read a book on how to interact with other members of her own species. She is the reason that we will never return there. That is all.
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